cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Router never works at a weekend

Ambulance18/
First Timer
Private Message TalkTalk
Message 4 of 4

I have been monitoring the talk talk  availability for the past few months every week end it has not been available this is starting to become a concern we have been customers for many years. But now this is becoming a nightmare surly it has to be rectified there are no highlighted errors?!!!! 

0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Ambulance18/

 

Do you still need help with this?

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

HI Ambulance18/

 

I'm sorry to hear this.

 

Just to confirm, your router stops working only at the weekends? Which lights are showing on the router when this happens?

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?