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FIbre Support

Get expert support with your Fibre connection.

Sync speed after line fault fixed

Guedo65
Sightseer
Private Message TalkTalk

‎12-04-2024 09:58 PM - edited ‎12-04-2024 10:44 PM

Message 3 of 3

Hi, 

 

is it possible to have the sync dlm reset at the exchange?

 

we had a faulty line this week, fixed by an engineer visit today, however the dlm has throttled back due to sync being dropped.frequently.

 

what will happen to my line speed, will it now increase again? Would it be a good idea  to have a dlm reset?  The openreach engineer said they can only control the minimum snr margin.

 

 

 

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎16-04-2024 07:27 AM

Message 1 of 3

Hi @Guedo65 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-04-2024 06:50 AM

Message 2 of 3

Hi Guedo65

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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