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FIbre Support

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Dave2145
Newbie
Private Message TalkTalk

on ‎16-04-2024 12:22 PM

Message 4 of 4

I have had a HG 633 router for over ten years and it now seems very slow and occasionally drops out. I was moved to Fibre 35 last year. Should I have a new router?

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Dave2145

on ‎16-04-2024 12:37 PM

Message 1 of 4

Hi

 

The router should arrive within 48hrs.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Dave2145
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎16-04-2024 12:36 PM

Message 2 of 4

Thanks Karl

Look forward to receiving it

Any idea when?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-04-2024 12:30 PM

Message 3 of 4

Hi Dave

 

You are not usually issued a new router when moving to fibre, if it is identified that your existing router is fully compatible.

 

That being said, your current router is about 7 years old, so I'll get a new router out to you now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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