Auto compensation not credited

[arcticblue]

Hiya,

when will my account receive the automatic compensation for the delay in service?

The go live date was 22-02-2024, the original installation date was for  12-01-2024 so I should get credit for 40 days at £5.83 per day.

[Arne-TalkTalk]

No problem.

[arcticblue]

Thank you Arne. Your support is greatly appreciated.

[Arne-TalkTalk]

Hi arcticblue

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

[arcticblue]

Cheers mate, I appreciate that.

I really appreciate your help.

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.