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Broadband fault

DRRP_
First Timer
Private Message TalkTalk
Message 3 of 3

I reported a fault on Thursday and a CityFibre engineer came out the next day. He said that another team would need to come out to do the repair but I now have no way of checking the status of this fault. How do I track issues like this when I can’t speak to anyone on the phone and the live chat and Twitter DMs go unanswered?

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2 REPLIES 2

Message 1 of 3
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi DRRP_

 

I'm really sorry to hear this.

 

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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