Eero pro 6

[Chazachar]

Tried everything over and over! Eero can’t find internet red exclamation mark states wan ip address! Apparently went live on the 7th April but not in my house! Anyone have any ideas?

[Chris-TalkTalk]

OK thanks, I'll look into this and get back to you

Chris

[Chazachar]

I had fibre 150

[Chris-TalkTalk]

Just to confirm, you said the service went live on the 7 April, could I just ask what service you had before this?

Chris

[Chazachar]

Hi thank you for your response! Several issues to be tbh 1st eero states Wan Ip address not found tried so many things but had to go back to old TalkTalk router as that has my phone line connected too! I haven’t recieved a digital voice adapter! Got eero connected to my tt router to complete set up on the app. Then my account telling me I can’t download digital voice app as it’s not available on my package and Today I have nothing no service at all. Sorry for essay 

[Chris-TalkTalk]

Hi Chazachar,

Thanks for updating your profile. How are you getting on, are you still experiencing the problem?

Chris

[KeithFrench]

The TalkTalk support staff will be back on here on Monday now. You can also call the service centre if you wish on 0345 172 0088.

[Chazachar]

sorry I’m new to the community still learning! I have updated my profile as requested

[Chris-TalkTalk]

Hi Chazachar,

Can you please update your community profile to include your:

• Name
• TalkTalk home telephone number or account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris