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on 08-03-2024 05:49 PM
Hi
Recently received my new eero from TalkTalk for my full fibre connection.
from the first day I set it up the activity log always showed zero ad blocks and zero threat blocks. This is despite multiple devices being connected and used to access internet on regular basis. Advanced security and ad blocking is switched on. Done all troubleshooting soft reset etc didn’t make any difference, been in touch with eero but not really getting anywhere with them. Does anyone have any advice or suggestions ?
thanks
Lisa
on 11-03-2024 11:54 AM
Hello,
Thank you. I'll let you know as soon as the team come back to me.
Thanks
Michelle
on 11-03-2024 11:47 AM
Hi
updated as requested.
have also included seral number.
thanks
on 11-03-2024 11:28 AM
Hi again,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 11-03-2024 10:03 AM
Morning,
I've asked our Devices Team and will post back as soon as I receive an update.
Thanks
Michelle
on 11-03-2024 09:46 AM
Hi
thanks for your reply.
ad blocking is switched on and has been since day one but it still shows zero blocks . It is blocking ads but it’s not recording them as blocs in activity tab . I have content filters applied as well and that also shows zero blocks when try to visit /apps that have blocked on app
is there anyone in technical dept who can have a look at this problem ?
thanks
on 11-03-2024 08:55 AM
eero Secure on the Discover tab looked like this on my eero app when first set up. If no threats are detected then that's not a bad sign.
As for Ad blocking this can be set either as a Network block or a block per profile.
Gondola Community Star 2017-2024
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on 11-03-2024 07:48 AM