TalkTalk eero pro 6 activity log

[Dekster001]

Hi 

Recently received my new eero from TalkTalk for my full fibre connection.

from the first day I set it up the activity log always showed zero ad blocks and zero threat blocks.  This is despite multiple devices being connected and used to access internet on regular basis.  Advanced security and ad blocking  is switched on.  Done all troubleshooting soft reset etc didn’t make any difference,   been in touch with eero but not really getting anywhere with them.  Does anyone have any advice or suggestions ?

thanks

Lisa

[Michelle-TalkTalk]

Hello,

Thank you. I'll let you know as soon as the team come back to me.

Thanks

Michelle

[Dekster001]

Hi

updated as requested.

have also included seral number.

thanks 

[Michelle-TalkTalk]

Hi again,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I've asked our Devices Team and will post back as soon as I receive an update.

Thanks

Michelle

[Dekster001]

Hi

thanks for your reply.

ad blocking is switched on and has been since day one but it still shows zero blocks .  It is blocking ads but it’s not recording them as blocs in activity tab .  I have content filters applied as well and that also shows zero blocks when try to visit /apps that have blocked on app

is there anyone in technical dept who can have a look at this problem ?

thanks 

[Gondola]

eero Secure on the Discover tab

eero Secure on the Discover tab looked like this on my eero app when first set up. If no threats are detected then that's not a bad sign.

As for Ad blocking this can be set either as a Network block or a block per profile.

[Michelle-TalkTalk]

Morning,

@Gondola  Is this something that you may be able to any advice on?

Thanks

Michelle