Get help with your TalkTalk landline and calling features.
on 15-04-2024 02:14 PM
I've just been switched over to Full Fibre and the instructions are to plug my home phone into the green phone socket on the back of my Wi-Fi Hub. The trouble is, there isn't a green socket. Only a broadband one....
on 22-04-2024 02:11 PM
Hi loulou64,
I've ordered the digital voice adapter, it should be with you within a couple of working, apologies for the delay
Chris
Chris, Community Team
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on 22-04-2024 01:41 PM
No, it was actually a SCART cable!???
And still no communication from a supervisor despite being promised a call within 72 hours...
on 22-04-2024 06:48 AM
Good morning,
I'm sorry for the delay. Was this a grandstream adapter? Have you been contacted since your last post?
Thanks
Michelle
on 19-04-2024 09:52 PM
Is this delivery a Grandstream ATA?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 19-04-2024 04:36 PM
No, Debbie, I haven't. I took delivery of a package today that turned out to be a cable with 2 parallel ports. What exactly I'm supposed to do with that I have no clue! Meanwhile, I was also expecting to have had a call from a customer service supervisor by yesterday (ie within 72 hours of logging a complaint) to discuss my disappointment with this entire process but as yet, nothing...and I've now been without my landline for a week and not holding out much hope of it being sorted anytime soon.
on 19-04-2024 08:35 AM
Hi loulou64
Have you received the digital voice adapter?
on 16-04-2024 07:22 AM
Hi loulou64
Thanks for your reply.
The digital voice adapter should work with your current router. Please let us know how you get on.
Debbie
on 15-04-2024 03:59 PM
I've updated my profile but in the meantime, I've managed to find a link to a chat that's working and am being sent a voice adapter apparently, although I don't think that's what's required. I have to say, this has been a very frustrating excercise!
on 15-04-2024 03:35 PM
Hi loulou64,
As Keith says the port is usually covered with a piece of tape. If there's definitely no port please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 15-04-2024 03:18 PM
Hi @loulou64
I have asked one of TalkTalk's support to pick your thread up and replace it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 15-04-2024 03:03 PM
That's what I'm thinking but I've spent the morning going around in circles trying to find an actual TalkTalk person to advise me. I do hope someone will be on here soon and be able to assist!
on 15-04-2024 02:57 PM
The Hub 2 comes with the Phone port covered with a bit of tape that you need to just peel off. The concern though is that you may not have been given a Hub 2 (FAST5464), but the other Sagemcom Hub the FAST5364, does not have a phone port on it. If that is the case I am sure that the support staff on this forum will change it for the Hub 2.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?