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Get help with your TalkTalk landline and calling features.

Phone still not working

Miles4
First Timer
Private Message TalkTalk
Message 6 of 6

Hi

My phone stopped working the day we were meant to go full fibre in September 2023 and hasn't worked since.

Yesterday we finally had full fibre installed, but I won't go into that.

I have moved my phone onto the new full fibre system and I am still without my phone.

We do not have a dialing tone, no noise on the line at all and our phone says "Check phone line".

I have changed the phone and the cable but nothing changes.

What is my next move?

Regards Miles

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5 REPLIES 5

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Miles4
First Timer
Private Message TalkTalk
Message 2 of 6

Karl

Horray, My phone is now working, I can dial in and call out.

My mobile comes up as No Caller ID, but I suppose that's something to do with the phone itself.

Many thanks Karl.

Best Regards

Miles

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Message 3 of 6

Hi

 

With Full Fibre, the Sagemcom Router will connect to the broadband port of the ONT, that's the box on the wall with the lights on, you should then remove the sticker that covers the phone port at the back of the Sagemcom router and connect your phone into this port. 

 

Try that. give it 5 minutes to initialise then see if there is a dial tone on the phone.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Miles4
First Timer
Private Message TalkTalk
Message 4 of 6

Hi Karl

I have the Cagemcom Router and I'm connected into the socket labelled "Broadband".

The digital socket is covered with a "use when instructed" label.

Miles

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi Miles

 

Can you describe the setup please.  Do you have the Sagemcom Router with the phone port at the rear, with the phone connected to this, or do you have the EERO router with the Digital Voice Adapter connected ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes