Why can't I remove/cancel an add-on in My Account?

[sadcust123]

I'd like to remove/cancel an Add-on but it doesn't appear in the table of choices, but I am being charged for it (heavily!).  Also, the hours state they are open on a Sunday, and I can't get hold of anyone (i.e. phone or Chat function).  Thank you for any help

[Arne-TalkTalk]

Just to confirm your price hasn't changed , the auto generated email doesn't include the promotion discount on your  package.   can you send me a screenshot via PM so I can add it to the examples I have so we can fix this. 

Sorry for any confusion.

[sadcust123]

The email confirmation has come through, but it's changed the price of my package as well as removing the boost - an increase of £6 per month?  

[sadcust123]

Thank you for your help, that's great.

[Arne-TalkTalk]

 Thank you. 

There is an ongoing issue with My Account where boost are not showing its being worked on. 

I will remove the boost for you now.

[sadcust123]

Hello Arne

I'm trying to cancel/remove the Unlimited UK Calls Boost please.

Thank you

[sadcust123]

Thank you for your reply, I'm trying to remove the 'Unlimited UK Calls Boost'

[Arne-TalkTalk]

Hi @sadcust123

What boost are you trying to remove? 

[fr8ys]

What are you trying to delete?

If it's a boost such as Phone, staff here will be able to help when they return next week.

If it's what is considered part of your contract such as TV, you will need to phone to cancel that part.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#