Yorkshireshrek1 wrote:... One of my friends is unable to send emails from her AOL account to my talktalk email account and they are bouncing back to her with the message "No mx record found for domain=talktalk.ne"... That's because there is no domain for talktalk.ne as the talktalk MX server will be found for talktalk.net so this looks to be just a typo error or corruption of the email address. Ask her to send to the correct email address please and it'll work.

So separate from the issue in March, @dencole01?   Other incident, for reference:   https://community.talktalk.co.uk/t5/Billing/Auto-Compensation/td-p/3039247   No subsequent incident mentioned on the forum.    Previous problem covered was in March:   https://community.talktalk.co.uk/t5/Fibre/Router-flashing-orange-light/td-p/3029780#M389396

I think we had to opt out of it many years ago, @CazWak !   I think I unticked a box when they mentioned the change to the Plus version pending etc.   If you can't do this now (many features in My Account don't function correctly these days) you could ask them to remove it by calling 03451 720088 or using Chat.   Forum staff should be able to help if you complete your community forum profile details, @CazWak.   I'll move this to the billing section as that deals with My Account issues. 

Heads up that the TalkTalk Test Mail is not going to respond more than once. It's not set up for multiple responses to the same mailbox.   If you wish to test your mailbox functionality then do a self-send message. Compose and send your own mailbox a message to see it go into the Sent folder without any send error message and see it arrive in and stay in the Inbox.   The Samsung app is not set up to use secure mail for the Incoming server. The port must be 993 and Security type SSL. Other than that all is good.   But do check and upgrade the password if it may be deemed as weak.  I recommend 12 - 15 characters (the absolute minimum is 8 characters) multicase letters and at least one number and one approved symbol.

Good to know you can log in to each of the TalkTalk Mail accounts individually apart from the screaming.net account.    Do you have Reset details set up for each account so that you can change the password when required? Update your reset details is a menu item on the User avatar icon menu.   The first thing is to ensure each password is unique and complies with the minimum security requirements. At least 8 characters although that is an absolute minimum and I recommend 12 - 15 characters. Multicase letters and at least one number and one symbol. If the password is not compliant then the system can reject it even if webmail allows access.  So before proceeding upgrade the passwords as necessary.   You don't use POP3 with webmail it's IMAP by default.  You can use POP3 for Outlook if you wish but set to never delete from the server if you wish to check mailbox functionality in webmail.   Select here:  Sign in to TalkTalk Mail Enter your full TalkTalk Mail primary email address, select Continue and enter the password, select Sign in. Select the cog icon top right From the menu select Add email account For the manual setup here's an example using any TalkTalk Consumer Mail domain - All use the exact same settings the only difference is the Username and password: Email address: your full email address Incoming server Server name: mail.talktalk.net Connection security: SSL/TLS Server port: 993 Username: your full email address Password: the email password Outgoing server (SMTP) Server name: smtp.talktalk.net Connection security: StartTLS Server port: 587 Authentication: use separate username and password Username: your full email address Password: the email password Save settings.

It would seem like many others that I'm not getting a wan ip. I've tried the TT Hub, a new eeros, a Cisco 927 and my laptop plugged directly into the ONT, none of which get an ip.  I'm not sure this is something I can fix?

I appreciate your investigation, Karl. It is good to know what the problem is. I signed up to Now by following the links from the TT promotional email. I am sure plenty of other people will do the same, so I expect there will be others having the same experience. If your contact with the vendor does not help, please let me know so I can try contacting TT Customer Support directly Thanks, Stephen

Hi Random Thoughts.  Yes I got it sorted.  Came to the conclusion that it might be because I am running Talk Talk  SuperSafe virus and Hacker protection  . So I uninstalled this , and then tried to connect my camera to the router again.  Steps went ok this time, and then reinstalled Supersafe.  

Thanks for the reply. Yes, it is TalkTalk I am connecting to. I am in the website server business so I know what to check etc.    Perhaps it may have been that when I ordered the service I said I did not have broadband and maybe the assumption then is that I need a line installed. With EE I had broadband without the phone service. I assume the line was still live even though I had no broadband, it just wasn't activated to a service. My understanding is that Openreach often do most of the work before the activation date and hence my connection is now live. Although on the My TalkTalk page it still shows as awaiting activation.    It is not a problem for me. I just don't want to waste an Openreach engineers time coming out to connect me when I am already connected. Perhaps there are things they still would need to do?  

Hi Debbie   Thanks for keeping me in the loop.   Now I am home, I have managed to test the speed.   Through ethernet connection I am getting    Via WiFi   2.4GHZ (a little slower than normal)   and on 5GHZ   I have optimised the WiFI channels as well.     So overall, it looks like it is back to normal. Did Openreach say what the issue was?     I am presuming I can keep the new router that was sent (as it took ages to reconnect the Ring system and smart socket devices).   Thanks for your @Debbie-TalkTalk  and @Karl-TalkTalk  help on this one

Hi I upgraded to full fibre 150 today and have the same issue! While it doesn't help solve the issue it is reassuring to know I am not the only one and I am not being dense! Hopefully it can be sorted out soon!   Best wishes Dave. 

@ashbyman, you had a new router just in September last year:    https://community.talktalk.co.uk/t5/Broadband/We-lost-our-internet-for-6-days-we-had-two-missed-engineer/td-p/2988329#M857435   Which model was it?   Might not actually be the router that's the issue.   I'll move this to the Broadband section for staff to check the line etc.   It might be an idea to plug the router in at the test socket.