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Can no longer access Security features when I log into my account.

ROSIE28
First Timer
Private Message TalkTalk
Message 4 of 4

I can no longer access Security features when I log into my account. Is there a fault?

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

We're chasing everyday for updates. Unfortunately, it seems the developers aren't able to identify the cause of the broken URL or finding a way to get the fix in place. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Jwhyb
First Timer
Private Message TalkTalk
Message 2 of 4

This is still affecting me. Looks like a duff URL:

 

https://service.talktalk.co.ukaccount/security

 

i tried putting in the missing / but did not work. 

This is really crap website management by TalkTalk. How can they let some web admin break a whole section of functionality like that??

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi ROSIE28, there is indeed a current incident relating to a URL that is failing meaning you can't get to the security settings. I chased on Friday and will chase again today.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.