Guide very slow to load and run through

[SCBierton13]

When loading the Guide, it’s very slow and when running through it.

recently has been difficult to delete recordings too.

[Karl-TalkTalk]

Hi

The issue affecting the guide has been resolved.  This was caused by an external factor that has now been resolved.

Thanks  

Karl. 

[fr8ys]

Hi, @Danni0176 

Karl is collecting data from customers under the following thread if you could add your experience there please.

He's not back until Tuesday but is working with YouView who are actively seeking a solution.

Thank you

https://community.talktalk.co.uk/t5/TV/YouView-TV-Guide-not-working-or-slow/m-p/3038974

[Danni0176]

I have a box DN372T which I havec tried all above and still not working what else can I do as so frustrating 

[Karl-TalkTalk]

Hi All, 

If you can please follow these troubleshooting steps from YouView, and let me know . and please drop me a PM with the serial number and model of your box, It will either be DN360T, DN370T or DN372T :

Some things we’d like to try before they do a factory reset:

• Remove ethernet and see if the box/Guide recovers
• If not, remove the aerial and see if the box becomes responsive
• Reboot the box if they haven’t already
• If the box is briefly responsive after a reboot, try a retune via Settings

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Glad to hear that the performance has improved.

For any others affected, pleasr remove the aerial from the box, retune the channels, connect the aerial back to the box and retune again, then test the performance of the guide.

Thanks  

Karl. 

[Suezz]

All seems to be working well tonight ,fingers crossed .

[Karl-TalkTalk]

Hi All,

YouView have advised that if this issue is still affecting your box, try a Retune of the freeview channels and then see if that helps.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

YouView have implemented a change so pleae retest the guide to see if all is now ok.

Thanks

Karl.

[Karl-TalkTalk]

Hi

I'm glad to hear the Guide has started working correctly for you.   

Our Teams are still investigating with YouView and working to deploy a solution soon.

Thanks  

Karl. 

[CBeaze1]

I have found that, after starting up the box and having to reload youview (and still having unresponsive or very slow reponse on guide), the guide/channel selection and other features of guide seem to speed up and are back to normal (it took about 3 hours tonight to get to this situation.)

[Karl-TalkTalk]

Hi

We do apologise for the inconvenience this issue has caused, and YouView are investigating as a priority.

Regards,

Karl. 

[Suezz]

Youview have got a problem with the boxes . They say they are trying to fix it. There appears to be nothing we who are trying to watch can do . It seems to get worse on a evening. Resetting doesn't make any difference . It's very frustrating !!!

[Bferen]

I have done ever reset possible and still have the issue on two boxes.. 

[Karl-TalkTalk]

Hi

OK, thanks for confirming.

Karl.

[Suezz]

Tried the reset didn't make it any better. I now have to reload every time I switch youview on. The guide is working at the moment. !!!

[Karl-TalkTalk]

Hi

Can anyone in this thread confirm if they have performed the maintenance reset and if it helped.

Thanks

Karl.

[Karl-TalkTalk]

Hi

An incident has been raised by YouView.  There is an issue with the TV Guide not loading correctly.  YouView are investigating currently. 

You can try a Youview Maintenance Reset  to see if this helps.

Thanks  

Karl. 

[Chevy1]

Talktalk TV guide unresponsive and unable to use it all possible scenario’s done and still useless. It must be Talktalk’s problem but they won’t admit it. 🤬

[Suezz]

Talktalk are having problems with the TV boxes not working properly. There is no point in new batteries or resetting as the problem is talktalk's not yours. They are just not telling people there is a problem. !!!

[fr8ys]

Oh and I assume you have tried new batteries in the remote already.