NowTV Boost

[daveyboy]

Hi,

I have just subscribed to NowTV Sports and, according to the confirmation email I have just received, this should include the Now BOOST (so I can watch in HD). However, when I go into my Now TV account, it shows the BOOST as an optional extra for which I can have a free 7 day trial followed after which it is chargeable.

So how do I enable it without subscribing to the trial and subsequent payments?

Thanks

[Karl-TalkTalk]

Hi Dave,

Sorry for the delay on this, I'm still dealing with the development teams to see why this has happened.  They have been going through the system code at the back end and have found a flag incorrectly set when applying the settings and are trying to find why this happened.

I'll report back as soon as I know more.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi Dave

I checked on the back end system and can see that no boost is showing on this.

I've raised this to our support teams who have raised a ticket to our platform vendor so they can see if this can be added manually their side.

I'm chasing this and just waiting for an update for you.

Thanks  

Karl. 

[daveyboy]

Hi Karl,

Any news? Now TV account still offering the boost via a trial and there does not seem to be a way to enable it through my TalkTalk account.

Thanks

Dave

[Karl-TalkTalk]

Hi

I can see there is no HD Boost showing, so I'll get our Teams to look at this.

Thanks  

Karl.