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TV Support

For help with your TalkTalk TV box, channels and apps.

TV box not working for live TV

Snaxdu
Newbie
Private Message TalkTalk

on ‎08-04-2024 04:32 PM

Message 5 of 5

I am using box model UZW4054TTG and last week when trying to watch live TV on all channels to came up with the error weak signal.  It was a bit of a surprise as I had a new aerial fitted about 7-8 months ago, but I thought they may have fitted incorrectly and was going to contact them to take a look.  However, I thought I should check by plugging the aerial straight into the TV and when I did that it worked.  I plugged it back into the box and it didn't work.  I still had an old Talk Talk TV box and so I tried it with that and again it works.  I am assuming there is a fault with the new box, which we have had now for about 4 months.  Please let me know if there is anything I should try on the box to get it to work.  Cheers!

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎15-04-2024 07:45 AM

Message 1 of 5

Hi

 

Glad to hear the reset has helped.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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JSnoxall
Chatterbox
Private Message

on ‎12-04-2024 09:13 AM

Message 2 of 5

Hiya,

 

Many thanks for the advice.  The factory reset fixed the problem thank you.  It is a TV Hub by the way.

 

Cheers!

Jon
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-04-2024 06:34 AM

Message 3 of 5

Hi

 

Follow the advice from fr8ys and let us know how you get on.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

‎08-04-2024 07:19 PM - edited ‎08-04-2024 07:21 PM

Message 4 of 5

Try a retune from the settings menu and if that doesn't work try a factory reset.

 

Which box do you have? The Netgem or TV Hub. 

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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