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TV Support

For help with your TalkTalk TV box, channels and apps.

cancelled TV box

MariaB1
First Timer
Private Message TalkTalk
Message 3 of 3

I messaged talktalk and spoke with Jatin who cancelled my TV box. He said it would be removed from my next bill this is still showing I hope it will be removed soon, thanks

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 3

If the bill had already been made up (which is a few days before you receive it, @MariaB1) it can't be altered, so it depends when the "next" bill is due. Any overpayment after cancellation of it would be refunded, on the subsequent bill.

Gliwmaeden2, a fellow customer.
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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Sorry but you need to phone as part cancellation of contracts cannot be done via the forum.

 

Ask your the Loyalty Team.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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