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eero support


A fast, reliable connection shouldn’t be a luxury. That’s why we’re on a mission to bring great connectivity to everyone. You could be one of the first to experience game-changing Wi-Fi 6 technology. Check out the below for more information about your app, help with getting set up and tips for getting the best out of eero.


Our top picks...

Setting up your eero

We've teamed up with Amazon, experts in smart home tech, to bring you eero. Unlike a traditional router, your eero has an app that will walk you…

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Problems connecting a device to eero

Your eero uses the latest Wi-Fi 6 technology and any devices you use will need to be compatible. It's possible some of your older devices…

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About Total Home Wi-Fi

We’ve partnered with Amazon eero to bring you the best Wi-Fi experience, combining the latest Wi-Fi 6 tech with an easy-to-use app for connecting and…

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Find what you were looking for?

If you're having problems and our articles above didn't help, there might be something else going on. Check out My Connection to see if there's are any faults or maintenance impacting your service, or post on our Community forums to ask for a helping hand. 


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Got a problem with your broadband service? We'll help get you back on track.


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Our forums are here 24/7, 365 days a year. If you're struggling to find the answer, why not ask a question?




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