We've teamed up with Amazon, experts in smart home tech, to bring you eero. Unlike a traditional modem, your eero has an app that will walk you through the set up process and do most of the heavy lifting.
eero currently supports devices running Android 7.0 or later and iOS 12 or later (tablets included). Your device must also be Bluetooth Low Energy (BLE) enabled, so Bluetooth versions earlier than 4.0 aren't supported. For best results, use a device with a mobile data connection, then follow the steps below to get connected.
1. Download the eero app
Download the free eero app on your iOS or Android device. You can find it in the Apple App Store, Google Play Store or at eero.com/app. You won't be able to set up your eero on a web browser.
2. Create an account
Set up a new eero account in the app or log in using your Amazon account. You'll need to enter your phone number and email address, then enter the security code sent to your phone number to create your account.
3. Set up your eero
Follow the easy in-app instructions to complete your set up.
Don't power off your modem at any point. We know the app says to do this, but for the best experience, don't!
4. Connect your devices
Find your eero network on your device, enter the network password you created, and connect. If you’re using the same network name (SSID) and password as your previous modem, your devices should automatically reconnect - you may need to toggle Wi-Fi or restart them for them to recognise the new eero network.
The light on your eero modem lets you know if everything's working as it should be.
|Light Colour||What is means|
|No light||Your eero doesn't have power|
|White, Flashing||Your eero is starting up & connecting to the internet|
|White, Solid||Your eero is connected|
|Blue, Flashing||Broadcasting bluetooth|
|Blue, Solid||The eero app is connected to your eero and in setup mode|
|Green, Flashing||Multiple eero's are detected|
|Yellow, Flashing||An unapproved power source is being used|
|Red, Solid||Your eero isn't connected to the internet|
Need a hand with your eero? Help and advice are just a few clicks away with your eero app’s inbuilt troubleshooting section – you’ll find this in settings within your eero app.
your eero hub
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