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Setting up your eero

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Last update:
‎16-08-2021 10:00 AM
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We've teamed up with Amazon, experts in smart home tech, to bring you eero. Unlike a traditional modem, your eero has an app that will walk you through the set up process and do most of the heavy lifting. 

eero currently supports devices running Android 7.0 or later and iOS 12 or later (tablets included). Your device must also be Bluetooth Low Energy (BLE) enabled, so Bluetooth versions earlier than 4.0 aren't supported. For best results, use a device with a mobile data connection, then follow the steps below to get connected.

1. Download the eero app

Download the free eero app on your iOS or Android device. You can find it in the Apple App Store, Google Play Store or at You won't be able to set up your eero on a web browser.



2. Create an account

Set up a new eero account in the app or log in using your Amazon account. You'll need to enter your phone number and email address, then enter the security code sent to your phone number to create your account.

3. Set up your eero

Follow the easy in-app instructions to complete your set up.

Don't power off your modem at any point. We know the app says to do this, but for the best experience, don't!


4. Connect your devices

Find your eero network on your device, enter the network password you created, and connect. If you’re using the same network name (SSID) and password as your previous modem, your devices should automatically reconnect - you may need to toggle Wi-Fi or restart them for them to recognise the new eero network.


The light on your eero modem lets you know if everything's working as it should be.


Light Colour What is means
No light Your eero doesn't have power
White, Flashing Your eero is starting up & connecting to the internet
White, Solid Your eero is connected
Blue, Flashing Broadcasting bluetooth
Blue, Solid The eero app is connected to your eero and in setup mode
Green, Flashing Multiple eero's are detected
Yellow, Flashing An unapproved power source is being used
Red, Solid Your eero isn't connected to the internet



Need a hand with your eero? Help and advice are just a few clicks away with your eero app’s inbuilt troubleshooting section – you’ll find this in settings within your eero app.



your eero hub

​Get help, find out more and discover useful tips on how to get the most out of your service.



Further Help

Don't forget you can manage your account, check your services online and even ask any questions in our community

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Service ​Centre

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