bills
Over charging my bills - According to my contract the monthly charge should be £32Please refer to the e-mail sent to me on Mon, 15 Jan at 15:22
Forum Posts
Equipment Return
Hi, I have recently left TalkTalk for local full fibre. I have received the returns bag and now I am wondering exactly what TalkTalk wants me to specifically return to avoid the £50 fine. Over the years I have had a couple YouView boxes and various r...
TRYING TO REMOVE SUPERSAFE FROM ACCOUNT
I've tried twice to removed this add-on from my account and recived confirmation emails it was removed, but when i get my bill its still charging me for this feature i dont use. Can anyone help me remove this add-on thanks!
Talk talk put late payment on credit file after I left
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
Receiving bills from directed to previous tenant
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
Received letter from Moorcroft Debt Recovery Ltd
On February 19th 2024 received letter from Talk Talk saying I had overdue balance of £15. Due to being away I did not manage to query this with TalkTalk until 27th March 2024. When I clarified via an online chat with 'Kim' that there was no outstandi...
Renewal waiver
Just needing to check, @Arne-TalkTalk, that it is still possible to have no £30 contract change charge if we are within the last 90 days of our contract? Not just the last 30 days? So the earliest I can renew is 6th April? As it is, I suspect my next...
TLOS (TEMPORARY LOSS OF SERVICE) COMPENSATION
Hi I had a loss of service (no broadband and no phone) from January 17th to January 22nd. I was told at the time I would be reimbursed for the service lost and that this would be automatic but I received nothing. When I asked again I was told I was n...
Boosts
I am on a Fibre65 package.Under account settings, International Boosts and Unlimited UK calls are NOT SELECTED,but in my bill I am being charged 9 and 16 pounds respectively.Is this part of the Fibre65 package settings or a mistake in the billing?And...
Billing error
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
Change of Supplier/Cancellation of Contract.
Since February 7th we have been asking to cancel our contract as we have switch to Virgin Media. I have spend a total of 25_HOURS on dealing with assistants by typing messages and actually talking to real people. TalkTalk keep saying that they cannot...
Payment rejection fees
since September 2023, I've been charge ,monthly, a payment rejection fee.I'm not on any kind of contract with talktalk.I've check with my bank and there is available funds in the account and no reason why the bank would reject payments.Talktalk have ...
Billing
You have charged me 75 for a person to come out - no this was on you, it was your fault. Refund immediately
TalkTalk attempting to wrongfully charge £75 for engineers visit
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Charges for call boosts
I have been charged for months for uk call boost when I have removed this online month after month and also called to remove but I have been charged and not received a refund for all the months paid when I have never had this on the beginning of my c...
My Subscription Charges
I am considering moving to another provider because I can get the same service much cheaper elsewhere.
Charges for calls I haven’t made
Hi. Can anyone help? How do I get to speak to an actual person to help me with my issues? I have wasted hours & hours on the chat service & they haven’t been resolved as I either get cut off or have to leave to go & collect my kids. I work full time,...
Asking for payment
Hi, I made a payment to yourselves on the 17th of this month by bank transfer but you are still asking for payment.
February Bill
Can you explain why my bill has risen from £37.50 to £48?
Unknown call charge on my latest bill
I have absolutely no idea what this call is or who it's to. I suspect it may be fraudulent. Please cancel the charge for it. There is no-one else living at this address who could have made it. Call details Date 08 Feb 2024 Time 11:30 Number Call type...
dispute a £75 charge in my latest bill due"TalkTalk engineer - service fault".
Bill number: TT0690953202Hi,I would like to dispute a £75 charge in my latest bill that is itemized as "TalkTalk engineer - service fault".I had my connection dropping several times a day since early December. I made several connection tests, receive...
Billing
What are landline services
is there a charge for 1471 calls
1471 calls
Direct debit rejection charge
The account closed on the 27th Dec & we left the direct payment open as long as we could as we relocated to Australia & needed to close our UK bank account.The final bill was recieved via email & paid as soon as we recieved the email requesting payme...
Being charged for Netflix!...Again!
Well, surprise, surprise! I'm being charged for Netflix again. In the nearly 18 months of this contract, I haven't one time been charged, until the last 2 months. Trying to get a little extra cash before I drop them at the end of February for being i...