Hi.Back in the beginning of April my internet went down for 2 weeks. When the issue was resolved I asked about compensation, seeing I had no internet for 2 weeks. Like many other customers I was fobbed off with the Auto Comp garbage. Its now gone pas...
Hi.My internet was down for two weeks and i was in contact with talktalk (TT) chat for the whole time, so they knew I had issues with my internet. When the issue was rectified I asked about getting compensated. I was told that Compensation is done au...
Hello, i am still waiting for the auto compensation due to late start of service, my service was supposet to start on 13 October 2023 and went live on 22 March 2024, all the way through when i was checking on the progress the customer service represe...
Hi, my activation date was 27th of march on theory but it took ages to solve the connection problem and this morning an engineer fixed the issue. So, I got my internet more than 3 weeks after the promised date. I am asking for a compensation and an a...
Hello, I'm still waiting for a installation delay compensation from TalkTalk. Matthew from the complaints team has confirmed to me on 6-Mar-2024 via Chat the following: "I have check and can confirm you are due prov delay auto comp from 21/12/23 - 06...
Good Morning I have just had a notification from my bank advising I am overdrawn as Talk Talk have attempted to take my Direct Debit today despite the payment date on my Account being the 30th of each month. I have tried to find an email to contact s...
I have constantly complained about outage and 1mb download speeds, they do nothing and just tell me it my end, when nothing has changed at our end since the day we set up with them over 15 yrs ago. It is there end but they never admit this but yet yo...
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Hi,I was without service for a period of time and had a missed engineer appointment. Having looking into it I thought I’d have fallen into the automatic compensation category, apparently not.live chat is unable to help as if texting and every issue I...
Hi I was told to leave a thing here about compensation. I had some delays getting my Wi-Fi up and running between you guys and Openreach but all sorted now. I was advised a few weeks ago that they would sort some kind of compensation out for the trou...
I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in? I have...
Since July 2023 TalkTalk have been billing me £16 / month for Unlimited UK Calls Boost. I never requested this boost. I do not even have a phone at this address and have never even used a phone ever on this account. Further, it appears impossible to ...
Was totally without service from 26 November to 14 December last year and was promised compensation for the loss of service as well as a £35 good will payment.To date - nothing received.Any idea when this will be credited.
My contract went to up £33 without my knowledge or consent so I got in touch and was offered the exact same package I have now for £28. But now as well as my £28 I’ve been charged a £30 admin fee???? I was never informed of this fee, if I wanted a lo...
We had no internet from 11/10/23 to 25/10/23 inclusive due to TalkTalk thinking we had upgraded to full fibre when we hadn't, then cutting off our copper line. Multiple advisors told me over the phone that we would get automatic compensation within 3...
I had a total loss of service starting on Friday 6th October, and the issue was resolved on Sunday 15th October. I was informed the length of time with no service meant that I would be entitled to some compensation. I was made aware that there would ...
Hi All, My apologies if this is posted in the wrong area or not relevant to the community but I am really struggling with talktalk live chat service and resolving my issues. I am new and running out of ideas. I lost connection to my copper line broad...
End of September TalkTalk inform me they are upgrading my Broadband and Phone service to a new Full Fibre connection. They inform me that it is a free upgrade and that there will be no change to my contract, my monthly bill or telephone number.So why...
Hi,I received a text on Saturday 18th November advising of a credit of £130.62 added to my account for the delay in fixing a repair issue, no broadband service. This amount equates to 14days loss of service when in fact it was a much longer period 20...
I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...
Can someone please explain this --------My monthly price is £34.00 for fibre 65.A week or so ago i had the "free" upgrade to full fibre.Today i get an email informing me that my next bill will be for £63.94.No explanation as to why the HUGE rise in c...
For some time, I have had various dropouts on my internet connection on the router. I have complained here and to the Support page (which proves hard to find and they take forever to answer).Yesterday, I was fitting a repeater and, for the first time...
Hi If necessary my previous: Loss of connection (“provisioning issue”) Would appreciate TT responding to my outstanding queries regarding billing and total loss of service compensation as that thread has gone cold, perhaps outside the scope of TT sta...
HiOn 10/09/23 I reported the inability to make or receive calls on my landline. This link refers https://community.talktalk.co.uk/t5/Home-Phone/Loss-of-landline/m-p/2991131#M155494. The line was eventually reinstated on 21/09/23, 8 days excluding wee...
Am I entitled to compensation and how do I sort it? My phone went down on 7 August and then my broadband went down on 17 August. Both were restored on 24 August. I have received no email or text and I thought I would have been notified. Ta