I was having issues with slow speeds and connection dropouts. I contacted TalkTalk customer services and they ran trough a series of line tests and I did everything they asked. after about 20 mins the TalkTalk agent said they were unable to diagnose ...
Sorry if this has been asked multiple times previously. I had a fault on my broadband, talktalk engineer attended. He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, b...
I just received my bill for this month and I appear to being charged for a missed engineer visit, which if I remember correctly did not occur, I had at least once instance of an engineer straight up not showing up despite me waiting in all day and th...
I am disputing an engineer charge and require an email address to which I can log my complaint.
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Hello. I’ve had an account which is supposed to give me a minimum of 30mbs. It does not, never has and is incapable of using the copper lines.Having gone through the complaint process early last year TalkTalk agreed that they could not provide the gu...
I have had issues with my Broadband speeds for years and getting nowhere with complaints. Each time and engineer has visited and also Open Reach the problems seem to be resolved yet within a couple of days the speed has again dropped to well below th...
Hi, broadband was dead for several days, Openreach engineer arrived and declared router faulty. He managed to get it to work but said it needed replacing, he arranged the replacement router which duly arrived and I successfully installed it. I sent t...
I have been issued with a £75 engineer charge when I was explicitly told over the phone that the issue was with the exchange and I would not have to pay anything. This comes after the connection at my elderly mother's house was less than half the spe...
Hi All, My apologies if this is posted in the wrong area or not relevant to the community but I am really struggling with talktalk live chat service and resolving my issues. I am new and running out of ideas. I lost connection to my copper line broad...
Recently received a bill which included a TalkTalk engineers fee. He found a fault which was not in the premises but at the exchange. Why should I be charged £75 for an issue that has not been resolved and is not my fault?
Hi - my latest bill arrived with the added surprise of engineer charges. It has take 5 engineer visits to solve my broadband issue. For each visit I've been present. Could you explain why a charge has been made? The fault was eventually found and fix...
Hi I've noticed an engineer call out charge for £75 despite the fault being outside of my property. I was having intermittent loss of connection (light on hub changing to flashing orange most days before going back to white). Live chat confirmed a pr...
In August, when I returned from work, I discovered my internet wasn't functioning. I performed the standard troubleshooting steps like rebooting my router etc. Given my background in IT support, I'm well-versed in computer hardware. After approximate...
Hi, a month or so ago we had to have a out line fixed (out side the house) and they said there would be no charge, but they did charge us, after two hours on live chat they finally got the message that no work was done in the house (I even had to tak...
My latest bill shows a charge of £75 for a missed TalkTalk engineer appointment which states “the engineer visited on 24/07/23 however was unable to gain access”. This is completely wrong and I want the charge refunded.This arises from an issue I had...
I am writing to query the charge of £75 for an engineer visit on the 11/7/23. I already knew the fault was not in my home and was expecting an Openreach engineer. The engineer that did arrive confirmed that there was no fault in my home or with any p...
Good evening, After being a TalkTalk customer for many years I have decided to leave due to really poor wifi issues that has been going on for some time. The issue I have is with my final bill which is £118.54. I have seen the breakdown of the bill a...
Hi all. Wondering if anyone could help? I’m a bit fed up and asking for help. I’ve had an issue with my internet dropping and not being available on and off. An open reach engineer came out but after this certain apps stopped working. long story shor...
£75 open reach charge even though speed improved after visiting the exchange. i want to make a full formal complaint for the non attendance of the first appointment from open reach not attending my property and lieing saying they had and subsiquently...
Hello, we have exactly the same problem as outlined here: https://community.talktalk.co.uk/t5/Billing/Charged-65-Engineer-Visit-charge-when-Engineer-diagnosed-fault/td-p/2830907 we are being charged an extra £75 this month because of a problem that w...
So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...
Following loss of broadband service I had a TalkTalk engineer visit on 10th March. I understood that there would be a charge if problem was with in-home wiring etc.I did not receive a written report of the engineer's findings but he told me verbally ...
It is now 3 months since I made the huge mistake of switching to TalkTalk. I have had endless problems with the WiFi performance of the router that was providing poor WiFi speeds to my devices in my 2 bedroom flat (as recorded by TalkTalk's own speed...