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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

router wifi

hi what was the fix that stopped the sagem router from dropouts was it a steering problems between 2.4 and 5,0 bands baz

Firestick Issue

My eero seems to be blocking an app on my firestick? The app works on a mobile hot-spot so the eero must be the issue? Does anyone have any fixes for this?

Broadband not working

Our Broadband stop working 2 days ago just a solid orange light tried to reset the router a couple of times not made a difference Talktalk customer service are a waist of time I can't get anywhere with them my partner works from home and needs Intern...

Constant disconnecting

HelloI am writing on behalf of my in-laws who have had talk talk for a number of years, a couple of years on fibre. over the past few weeks I’ve noticed that their internet keeps disconnecting. Normally it’ll start with devices disconnecting and stre...

TalkTalk router suddenly stopped working.

Hi,My router in the wall has suddenly stopped working. It has been fine until about an hour ago. Normally there is flashing green lights but there is nothing now. I've unplugged it and reset it. The eero app is telling me to troubleshoot but it's not...

gem78891 by First Timer
  • 90 Views
  • 1 replies
  • 0 like

Orange light router

This is my 12th day without the internet I have been in touch on chat line on numerous occasions case manager or anyone never got in contact it's been a total inadequate service by talk talk ruined the holiday period for the family

daveb38 by Repeat Guest
  • 94 Views
  • 1 replies
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WiFi not working

Hi. Since I renewed my contract on the 18th December a number of my devices at home can connect to WiFi. I tried everything from restarting the router to restarting the devices. They can't seem to see it even when put details manually. They worked fi...

Resolved! Forbidden Access

A site that I had no problem accessing originally now shows the following warning each time I try to access it:Server Error403 - Forbidden: Access is denied.You do not have permission to view this directory or page using the credentials that you supp...

miwill1 by Visitor
  • 182 Views
  • 5 replies
  • 0 like

WiFi dropped

I am having a similar problem as reported by Amy449 in July with the WiFi being dropped to my mobile phone. The final reply to Amy from Karl of the TalkTalk team was...-----------------------------------------------Just looking at the Wi-Fi connectio...

IPhone keeps dropping off the wifi

At home my mobile signal is very poor if I’m lucky, but usually non existent so I use a mobile provider that has WiFi calling and texts. I leave my iPhone in airplane mode and just use via WiFi. This was working very well for me until maybe 4 or 5 mo...

No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Sagemcom FAST 5464 not connecting to ONT

I have been using Fast Fibre 65 for quite some time without issue, but at the start of November 2024 I kept getting connection drop-outs. My PC is wired to the router so this is not a WiFi issue. The Internet would drop out for a minute or so, then r...

DRJCam by Team Player
  • 1170 Views
  • 47 replies
  • 1 like

No internet on any of the Ethernet ports

The Ethernet ports have suddenly stopped working. I have one connected for a powerline plug which was working fine until yesterday. The internet is working on the WiFi but nothing from the Ethernet ports. I have tried resetting etc but nothing seems ...

Danclark by Chatterbox
  • 132 Views
  • 3 replies
  • 0 like

Open Reach Modem internet light

The internet light on my Open Reach modem doesn't light up and I am getting persistent outages. I've reset the modem and the router but the problem has persisted throughout most of December. I've checked out local outages and none of them coincide wi...

Router shows white light but no net

Hi, My sagemcom router shows white light but there is no internet. The issue is resolved by restarting the router. But the internet will cut again after a 20-30 minutes and the router will continue to show white light. I have hard reset the router al...

No internet with white light

For the last few weeks we have had intermittent internet even though the light on the router has been white. I see others have had the same. I reported this yesterday to Talktalk and now I see that the light on our router is orange and we have no int...

White light on router not internet

Hi, For the last 3 days the internet in my home as not worked on an evening. White light, wifi connects but doesn’t work. Lan connections and all devices won’t work. Performed numerous resets and switched off for 20 minutes then back for a temporary ...

Resolved! White light but no internet (reset only temporarily resolves)

Is there anything else I can do to resolve the issue where I have a white light on the router but no internet. As per the instructions on the help page - A hard reset and/ or turning it off and back on again resolves the problem for a few minutes and...

StKi1da by Team Player
  • 411 Views
  • 12 replies
  • 1 like

Our broadband service keeps dropping, router - Sagemcom

Four about four days, the broadband connection has started periodically dropping. The white light on the front of router stays lit but the connection drops. It does not come back on unless you either switch the router off and back on or reset it. Its...