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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Light settings on WIFI Hub

How do I turn on/off the light on my WiFi hub, I get to WiFi hub settings through 192.168.1.1 then I logs out

Firmware update

I am currently using a DG8041w router and the software version is 1.05t from 2018, my old router used to update quite regularly how can I get this router updated ?

Jem66 by Visitor
  • 130 Views
  • 3 replies
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Dropping connection

My internet has been dropping for the last few months and constantly causes issues it also seems to not work properly with the ps5 as when I try to run 5ghz on the ps5 it refuses to connect also I think the issue maybe with some sort of a firmware up...

Huawei HG635 - Keeps on Resetting to Factory Defaults

Hi All, I have a problem with my HG635 router in that it keeps on resetting itself to factory defaults, which is rather annoying as I have to reset its IP address, DHCP server & port forwarding due to the continual resets. I also don't use the Talk T...

Chrome - Screenshot 2024-04-06 094513.png

Router firmware

Where would I check if I have the latest firmware? I have Version:DG8041W-2.T5 

Please can you push an update to my router please?

I have a FAST 5364 3.00 running GUI 5.100.1 and Firmware SG4k100174 It keeps rebooting. I guess the firmware is old and so pobably the first thing to check. Can an update be pushed to it or do I need to donwload an image and upload it myself? Thanks

Router DG8041W restart kernel panic

Router details: Device Type: DG8041WDescription: EchoLife DG8041W Home GatewayHardware Version: I.1.01Software Version: v1.05t Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm. 1981-01-01 00:00:10 [Error][Alarm...

skilly28 by First Timer
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Router Randomly resets every so often. Attached Log

Router Info: Device Type: DG8041WCPE Description: EchoLife DG8041W Home GatewaySN: 2153035991QUL5130706Hardware Version: l.0.01Software Version: v1.08tLog entries that I believe indicate the problem: 2024-02-24 22:56:12 [Error][Alarm-Log] AlarmID:104...

Internet constantly dropping due to firmware update

My house for the past couple days had been having problems with our internet connection dropping intermittently. I went onto TalkTalk and live chatted with the support team yesterday afternoon, who told me to reset the router. It worked fine for a fe...

DBrannan by Team Player
  • 1910 Views
  • 28 replies
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DG8041w Kernel Panic Version v1.08t

I had a custom firmware on my router following repeated drops a couple of years back, it seems that this has been updated today causing panics and restarts every 2-3 min.. how do i get this reverted please? Current Version on the device is v1.08t

Why does TalkTalk block links

Can anyone help if I do a Google search and press to enter one of the links I get an error which it won’t let me access the site. Is there something I need to turn off to allow the links on legitimate sites like Tesco etc?

Storm10 by First Timer
  • 199 Views
  • 1 replies
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Router

Hello,I am having trouble setting up port forwarding on my router it appears to be tempremental, I managed to get it working before, but it doesnt seem to be working now. The router is a D-Link-DSL-3782. As the router is very old now and i am having ...

croul by First Timer
  • 390 Views
  • 4 replies
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DG8041W Kernel Panic reboots

I have been experiencing regular reboots on my DG8041W router. The user log shows it restarting after a kernel panic. This is happening 3-4 times a day. The router is on software version 1.05t. I notice there is a version 1.06t which is supposed to a...

DaveG45 by Chatterbox
  • 763 Views
  • 16 replies
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Connection between Modem and Router dropping

Hi. My Internet is going down constantly. I thought this was a supply problem at first. But the "Broadband" light on my modem is lit up constantly, with the "WAN" light going dark with a flashing orange light on my router before going to a light that...

Agent47 by First Timer
  • 623 Views
  • 6 replies
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New HUB2 Wi-Fi 5g not working

I was recently sent a new HUB2 router after going fibre to the premises. 5G does not work at all, I renamed it to have its own SSID but it won't show as an available network to connect to. By default (same 2.4g and 5G having the same SSID name) all d...

Router resetting itself constantly

Hi,My router is constantly resetting itself, the error log says it's due to 'kernal panic'. I've seen a few other people with the same issue have it resolved with a firmware update. How do I contact someone to help with my issue / update my firmware?...

melty by Chatterbox
  • 1006 Views
  • 14 replies
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Latest Firmware HG633

I'm currently running v1.15t can I get the latest Firmware? Hope you can help

Ericb1 by First Timer
  • 640 Views
  • 8 replies
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Livechat Bricked my router

I've been experiencing intermittent connection problems with my router for a while. It will totally drop connection (not just the wifi, the entier router appears to restart and has to reconnect) Contacted Live Chat yesterday, the first agent was alri...

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
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  • 6 replies
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Resolved! upgrade to 4k box

Hi there Hoping Karl or somebody else perhaps can help with this query. I have requested to take the new 4k TV box as part of a contract refresh. I understand that I will lose the Youview Plus recording ability but that a Firestick or similiar would ...

BenWarwick by Conversation Starter
  • 1621 Views
  • 9 replies
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sagecom router

i have fast 53643 with the sagecom router on firmware versionSG4K100174 since the upgrade in firmware the router had become increasingly unusable the WIFI drops connections to all my security cameras randomly for hours on end and when i check the log...

anoyed by Whizz Kid
  • 518 Views
  • 4 replies
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HG633 firmware update required

Hi, Could someone please update the firmware on my HG633 router. I've currently got v1.22.1t and I understand a newer version is available. No rush.Many thanks, Kelvin.

kjguest by Conversation Starter
  • 545 Views
  • 3 replies
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Speed dropped and service becoming unusable

My broadband was working fine with speeds of 52DL 13UL until a few days ago, the router randomly started blinking orange and I lost all service for several hours. When it eventually came back the speeds had dropped to 40DL and 5UL, over the next few ...

Diesel168 by Popular Poster
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  • 8 replies
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Possible poorly Sagecom 5364?

Good morning. Hope one of the team can assist. As title suggests, I think my Sagecom is either feeling its age or didn't like the latest firmware update to SG4K100174, as it has been out of sorts since mid June: Have been having recurring problems, m...

aolmum by Problem Solver
  • 1621 Views
  • 14 replies
  • 0 like