My line was installed 17 May 2023. Connection is not working, has not worked for one second. Meanwhile I’m being charged for a service that I’m not getting.
Connection tests from day one confirm there is a fault with the line. I've been running the test again and again. Last Fault reference no. is REP-12950177
“we’re working on your fault” is the standard message on screen – nothing is being done about it.
Wasted 2 h on the chat with an operator who had no clue and no advice to give; claimed there was no fault on the line; in the end just recommended to call up eero support!
This is a farce. I am paying for a service and I’m getting nothing in return.
FIX THIS. Send an engineer if need be.
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