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email support

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missing inbox messages on all devices

grimage1
First Timer
Private Message TalkTalk
Message 2 of 2

All my inbox emails have disappeared from all my devices, This started on the 2nd Jan 2024. I can receive emails after this date 

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Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

Hi @grimage1 

 

Have you recently set up a new email account or mail collection service. If the account was set up as a standard POP3 account then what happens is that the new account will download all mail messages from the Inbox and then delete those messages from the online server. This means that any device connecting to the mailbox will see no older emails in the Inbox although, if connecting as an IMAP email account will see other standard and personal folders that are in the online mailbox.

GondolaCommunity Star 2017-2024

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