on 05-07-2013 09:52 PM
Originally Posted by shiplu can I set a personal usage limit on my home phone and mobile?
I can see mine is currently set at £250 (monthly).
Is there a cap on my monthly bill?
There is a £100 credit limit per month on your mobile account. To increase or change the limit please call Customers Services free of charge from your TalkTalk mobile on 0870 087 8751.
The reason for applying a £100 credit per month limit on your account is to protect customers from running up excessively high monthly bills.
on 05-07-2013 10:23 PM
Originally Posted by bestmanx3 Hi shiplu,
I'm not sure about home phone limits, and don't recall seeing one on mine, but you can limit the spend on your mobile help2.talktalk.co.uk/mobile/your-talktalk-mobile-b
on 05-07-2013 10:46 PM
on 11-02-2015 06:54 PM
I have a usage limit of £5 on my account and the 4 mobile sims it includes
I recently recieved a bill for nearly £150 for going over my data allowance and talk talk say I have used the data do I have to pay. This cap apparently means diddly squat. be warned.
I saresay the moderators will remove this post.
on 11-02-2015 07:26 PM
on 11-02-2015 07:41 PM
The problem is caused by the fact that there is a 48hr delay in updating the account when a mobile is used and during that time the account holder remains responsible for any charges incurred during that period, even if it causes the limit to be exceeded. Not very useful therefore for either fsecurity or peace of mind.
on 11-02-2015 10:12 PM
on 13-02-2015 03:47 PM
If you start your own thread were happy to chat with you about this.
However we openly state that any limit is a guide, due to the delay in us receiving data records, and you need to retain control and monitoring of the usage on your account. Our Online Help writers even put together an article specifically to help people with questions About Mobile Data to give helpful tips and tricks on managing usage
Why not checkout our help & support guides:
l Broadband l Phone l MyAccount & Billing l TV l Mobile l Email & Security l Test Your Speed l Service Centre l l Twitter Support l Contact us l Move Home Online l Track Your Order l