Reply
Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Talktalk Router not working

I recently received a router from TalkTalk, at first it would switch on fine and I could connect to set it up, but now when I plug it I only get 2 lights, Power & Internet, both of which are red, no Wifi network shows up for me to connect to, and it also doesn't work with an ethernet cable. Everything is plugged in the same and the cables work with an older router. The Talktalk router will also sometimes look like it is resetting itself by the lights changing for a few seconds. When switching it on the ADSL light flicks on for a second then dissappears.

 

It is a huawei hg533.

 

I have tried the reset button and the Wlan button but it is still the same.

 

This is what the router looks like: 

 

Photo 13-03-2014 18 51 33.jpg

Trusted Contributor
jasonr2013
Posts: 1,063
Registered: ‎03-12-2013

Re: Talktalk Router not working

hi it looks like the router has bricked somehow

 

during a software update

 

your best bet is to get an OCE to request a replacement router for you

 

as there is no way around this as talktalk dont supply the Firmware to recover the router

 

 

Asrock 990FX Extreme 9
FX 9590 5GHZ
16GB Patriot Ram
Windows 8.1 Pro
Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working

Hi, thanks for your reply. May I ask what an OCE is?

Trusted Contributor
jasonr2013
Posts: 1,063
Registered: ‎03-12-2013

Re: Talktalk Router not working

Sure an OCE is the ones who we contact on here for help they are quicker than ringing talktalk themselves and speak proper english
Asrock 990FX Extreme 9
FX 9590 5GHZ
16GB Patriot Ram
Windows 8.1 Pro
Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working

Ohh I see, how would i arrange a replacement with those? Appreciate the help!

Trusted Contributor
jasonr2013
Posts: 1,063
Registered: ‎03-12-2013

Re: Talktalk Router not working

your most welcome with the help

 

an OCE will see this and be able to assist then just make sure your profile contains your landline number

 

so they can assist much quicker

 

so bare with them and they will get to you shortly

 

 

Asrock 990FX Extreme 9
FX 9590 5GHZ
16GB Patriot Ram
Windows 8.1 Pro
Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working

Thanks!

OCE_Arne
Posts: 8,738
Topics: 0
Kudos: 549
Solutions: 387
Registered: ‎06-11-2012
Founder

Re: Talktalk Router not working

Hi luke_hobster

 

Thanks for your post,  Welcome to the community. 

 

It does seem that the new router has died on you,  I will request a replacement and a returns bag for the faulty one. 

 

Allow 3-5 days for delivery. 

 

Regards 



Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working

Thank you!

OCE_Michelle
Posts: 44,958
Topics: 2
Kudos: 814
Solutions: 345
Registered: ‎03-11-2008
Founder

Re: Talktalk Router not working

Hi luke_hobster,

 

Let us know how you get on :smileyhappy:

 



Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working [SOLVED]

New router received today, all set up and working! Thanks

Trusted Contributor
jasonr2013
Posts: 1,063
Registered: ‎03-12-2013

Re: Talktalk Router not working [SOLVED]

glad its all sorted for you :smileyhappy:

Asrock 990FX Extreme 9
FX 9590 5GHZ
16GB Patriot Ram
Windows 8.1 Pro
OCE_Michelle
Posts: 44,958
Topics: 2
Kudos: 814
Solutions: 345
Registered: ‎03-11-2008
Founder

Re: Talktalk Router not working [SOLVED]

Hi luke_hobster,

 

Thanks for keeping us updated :smileyhappy:

 



Occasional Contributor
luke_hobster
Posts: 7
Registered: ‎13-03-2014

Re: Talktalk Router not working

Using it for the past couple of hours has been painfully slow, I have had to put the old router back in (old router works so definitely no ISP problem). Any ideas of why it could be going so slow?

 

There are multiple devices connected to it at the same time around the house - laptop, 2 phones, 2 ipads, sometimes another 2 laptops...

OCE_Mark
Posts: 38,426
Topics: 10
Kudos: 687
Solutions: 390
Registered: ‎14-09-2009
Founder

Re: Talktalk Router not working

Hi Luke,

 

Can you run a check on the Service Centre with the new router in place and follow the report and repair steps.

 

Cheers


:smileyhappy: