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on 13-03-2014 07:05 PM
I recently received a router from TalkTalk, at first it would switch on fine and I could connect to set it up, but now when I plug it I only get 2 lights, Power & Internet, both of which are red, no Wifi network shows up for me to connect to, and it also doesn't work with an ethernet cable. Everything is plugged in the same and the cables work with an older router. The Talktalk router will also sometimes look like it is resetting itself by the lights changing for a few seconds. When switching it on the ADSL light flicks on for a second then dissappears.
It is a huawei hg533.
I have tried the reset button and the Wlan button but it is still the same.
This is what the router looks like:
on 13-03-2014 08:41 PM
hi it looks like the router has bricked somehow
during a software update
your best bet is to get an OCE to request a replacement router for you
as there is no way around this as talktalk dont supply the Firmware to recover the router
on 13-03-2014 09:38 PM
on 13-03-2014 11:11 PM
your most welcome with the help
an OCE will see this and be able to assist then just make sure your profile contains your landline number
so they can assist much quicker
so bare with them and they will get to you shortly
on 14-03-2014 02:19 PM
Thanks for your post, Welcome to the community.
It does seem that the new router has died on you, I will request a replacement and a returns bag for the faulty one.
Allow 3-5 days for delivery.
on 19-03-2014 08:24 PM
Using it for the past couple of hours has been painfully slow, I have had to put the old router back in (old router works so definitely no ISP problem). Any ideas of why it could be going so slow?
There are multiple devices connected to it at the same time around the house - laptop, 2 phones, 2 ipads, sometimes another 2 laptops...
on 20-03-2014 08:52 AM
Can you run a check on the Service Centre with the new router in place and follow the report and repair steps.
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