Reply
Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

talktalk email account on my mobile phone

Why can i not get my talktalk emails on my Samsung Galaxy sii mobile phone. It keeps saying sever not supported. My mobile service supplier tells me talktalk have to supply me with a sever to be able to get my emails on my phone.
It worked fine when i had a HTC.
Any advice ??????
OCE_Chris
Posts: 29,849
Topics: 1
Kudos: 520
Solutions: 255
Registered: ‎01-09-2009
Founder

Re: talktalk email account on my mobile phone

Hi Hayley S,

There are instructions here explaining how to setup an android device with TalkTalk email - please let us know if you need any further assistance

Thanks
Chris



Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Ty Chris for your advice however my phone still says cannot connect to server for the out going server.
I am using port 110 for incomming server & port 25 for out going.....is this correct & apparantly i have a ice cream sandwich
OCE_Chris
Posts: 29,849
Topics: 1
Kudos: 520
Solutions: 255
Registered: ‎01-09-2009
Founder

Re: talktalk email account on my mobile phone

Hi Hayley S,

my phone still says cannot connect to server for the out going server.

Is this when trying to send over the mobile network or through the TalkTalk network via your TalkTalk router/Broadband connection?

What are you entering for the outgoing server?

Thanks
Chris



Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Hi chris
cannot send emails via my talktalk email when on my T mobile phone.
These are the settings i am using
Incoming settings
User name : my email address
Password: my password
pop3 server : mail.talktalk.net
port : 110

outgoing settings
smptserver : smpt.talktalk.net
port : 25

Hayley S
Moderator
JackieB
Posts: 5,831
Registered: ‎14-11-2009
Founder

Re: talktalk email account on my mobile phone

Hi Hayley S,

I think I can see what may possibly be the problem. You have advised you are using: smpt.talktalk.net for the outgoing server, this should be smtp.talktalk.net (the t and the p are round the wrong way).

:smileyhappy:
J

OCE (Support Staff) Who Are They / Community Moderators Who Are They / TalkTalk Line Profiles / Optimise/Check your MTU Setting


"Courtesy is not expensive and can pay big dividends - Peace Out xxxx
Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Hi Jackie ty lol but it was my mistake i typed them wrong way round.
I have used smtp
When i use all the previous settings it says setup could not finish...server does not support authentication.
Please advise
Hayley :smileyvery-happy:
Valued Contributor
Crusher2011
Posts: 769
Registered: ‎19-07-2011
Founder

Re: talktalk email account on my mobile phone

Could be that you need to remove a tick from a box near to where mention is made about "authentication". TalkTalk does not require authentication whereas something like btinternet does.
Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Hi crusher20011
Just tried that ...still same thing.....server does not support authentication.
This is driving me mad....worked fine on my HTC

Hayley S
Valued Contributor
Crusher2011
Posts: 769
Registered: ‎19-07-2011
Founder

Re: talktalk email account on my mobile phone

Hayley, While this is investigated further, I don't have access to my son's Galaxy at the moment, set up a gmail account. Log on to My Mail on the TalkTalk site and at the top click on Settings, then on the next screen and under Settings click on Mail,scroll down the page to Auto forward and place a tick in Forward incoming mail, enter your gmail email address against Destination and tick the box below if you wish to leave copies of the emails on the TalkTalk server.Click Save and come out of My Mail. You'll need to set the Galaxy to look for emails on gmail. Consider one point - if you reply directly to emails received via gmail they will be sent from the gmail address.
Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Ty Crusher for the advice but ive followed your instructions I will wait till i can have my talktalk emails on my phone as i used to with my HTC with no problems.
Please let me know when u can look at your sons galaxy & resolve this problem for me



Hayley:smileyhappy:
Valued Contributor
Crusher2011
Posts: 769
Registered: ‎19-07-2011
Founder

Re: talktalk email account on my mobile phone

Hayley, You only went part way down the page there are further sections below the one you had a look at. Use the bar on the right. The sections are Mail Display,Mail Account Settings, Signatures,Filters, Auto-Forward,Auto-Reply. You need to use Auto-Forward section and click on the save at the end of that section.
Occasional Contributor
Hayley S
Posts: 8
Registered: ‎23-08-2012
Founder

Re: talktalk email account on my mobile phone

Ty however i dont want to use gmail.....i want talktalk lol so much less hassle then 2 emails.
Ill wait & hope you find a way to resolve having talktalk emails to my Tmobile phone

Hayley
Valued Contributor
Crusher2011
Posts: 769
Registered: ‎19-07-2011
Founder

Re: talktalk email account on my mobile phone

I had anticipated that you were keen to use the phone and sent you a work around to use while the issue was resolved. Once resolved you would obviously terminate the use of gmail. Assume you are able to access the internet via a router in which case other options are possible.
Valued Contributor
Crusher2011
Posts: 769
Registered: ‎19-07-2011
Founder

Re: talktalk email account on my mobile phone

I have the details. Although it involves using gmail no one needs to know you use it. The sent mail appears to come from talktalk and there is no sign of gmail. Gmail just works in the background to access the mail and let you send replies as if from taltalk.
OCE_Chris
Posts: 29,849
Topics: 1
Kudos: 520
Solutions: 255
Registered: ‎01-09-2009
Founder

Re: talktalk email account on my mobile phone

Hi Hayley S,

I think the issue is that you are trying to use our smtp server over the mobile phone network (rather than over the TalkTalk network) - our smtp server will only work on our network, you will need to use your mobile phone networks smtp server for outgoing mail and our pop3 server for incoming mail

Thanks
Chris