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on 14-10-2013 08:45 AM
Hello there , my wifi has been getting slower and slower and finally stopped working all together yesterday . I have tried all of the things it says to do on the help pages with still no luck :-( . I have had my talk talk router for many years now so i do wonder if it is time for a new one , would it be possible for you to send me a new router please .
on 15-10-2013 02:35 PM
I'm sorry to hear this. Could you try resetting the router to factory default settings by pressing the recessed reset button with the tip of a pen (or similar) you will need to hold the button in for about 5 seconds with the router powered on - you will then need to reconfigure the router with your talktalk adsl username and password and you wireless settings - could you then retest and let us know if this resolves the problem.
Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.