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Help with Phishing emails

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Phishing is a scam that uses email to try and trick you into giving out confidential information. They will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.


Phishing emails can be tricky to spot; which is why it is important to stay alert and report any email that looks suspicious. Here are 5 key things to look out for:

  1. Does it use your full name? 
    Phishing emails usually use terms like 'Dear Customer' as they do not have your personal details.
  2. Does it use an attention-grabbing subject header? 
    Look for phrases like "you've won!", "forward this to everyone you know!" or "this is NOT a hoax!"
  3. Does the internet address look correct?
    Phishers often use addresses that look like a proper address but have extra words, letters or symbols. 
  4. Are there spelling mistakes or does it seem badly written?
    Reputable companies wouldn't make these kind of mistakes. 
  5. Are you being asked to verify your personal or bank details?
    Remember, TalkTalk will NEVER ask you for your full password or to verify any of your details over email. 

If you've received a phishing email you can report it directly to us. We have a guide to Report a phishing or spam email


Information - At TalkTalk we're always looking for ways to protect our customers from being tricked by phishing emails. That's why we've introduced an email authentication system called DMARC. You'll know you've received a genuine email from us as there's a small padlock next to the subject in your inbox using webmail.



Recent Phishing emails

As we become aware of current phishing scams, we will update the list below so you can see exactly what the scam email looks like. If you use our email platform, Webmail, we've added a new feature to confirm genuine TalkTalk emails. Any emails that have been verified as coming from us will have a padlock in the new padlock column. 

If you've received a phishing email, please report it by following the steps in our guide Report a phishing or spam email




















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