Phishing is a scam that uses email to try and trick you into giving out confidential information. They will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.
Get your refund! We're aware of an email that has been sent purporting to be from TalkTalk offering a refund, this is a phishing email and you should ignore and delete.
Phishing emails can be tricky to spot; which is why it is important to stay alert and report any email that looks suspicious. Here are 5 key things to look out for:
- Does it use your full name?
Phishing emails usually use terms like 'Dear Customer' as they do not have your personal details. - Does it use an attention-grabbing subject header?
Look for phrases like "you've won!", "forward this to everyone you know!" or "this is NOT a hoax!" - Does the internet address look correct?
Phishers often use addresses that look like a proper address but have extra words, letters or symbols. - Are there spelling mistakes or does it seem badly written?
Reputable companies wouldn't make these kinds of mistakes. - Are you being asked to verify your personal or bank details?
Remember, TalkTalk will NEVER ask you for your full password or to verify any of your details over email.
If you've received a phishing email you can report it directly to us. We have a guide to Report a phishing or spam email
Recent Phishing emails
As we become aware of current phishing scams, we will update the list below so you can see exactly what the scam email looks like. If you use our email platform, Webmail, we've added a new feature to confirm genuine TalkTalk emails. Any emails that have been verified as coming from us will have a padlock in the new padlock column.
If you've received a phishing email, please report it by following the steps in our guide Report a phishing or spam email.
Need to speak to our team?
Our experts are here to help, select one of the following contact options:
My TalkTalk App
View your bills, keep tabs on your usage and message our team.
Check your service
Problem with your connection? Run a health check on your line.
Live Chat Offline
Available everyday
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088
