A specially trained engineer will come to your house to install your equipment. The cabling we use for Future Fibre is very delicate compared to standard broadband, so it has to be handled carefully and tested to make sure it hasn’t broken once installed.
Here are a few things to remember and some things you can do to help us install Future Fibre as quickly as possible.
Here's how our engineer will install Future Fibre:
Installation times can vary depending on how much work needs to be done, but it usually takes between 2 to 4 hours. When you sign up, we'll give you a morning or afternoon time slot. Your engineer can arrive at any time within your allocated slot.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
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