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Managing TalkTalk Mail

Broadband & Fibre customers can take advantage of our new Mailbox Manager that provides a way for Admin users to add, delete, or deactivate mailboxes, manage email aliases, and edit mailbox details. Only admin users can access Mailbox Manager.

These are the four main sections to the Mailbox Manager: 

mailbox detail

This view shows you information about the selected mailbox.

 

See Detail View

mailbox list

The mailbox list is the main area of the mailbox manager.

 

See List

top menu

There are four options in the upper right part of the menu bar.

 

Options

left navigator

In the left-hand navigator, you can switch between the different sections.

 

Navigator

In Mailbox Manager you can use it to  add up to 5 email addresses or delete any email addresses you don't want anymore . Also change the passwords on any of your  email accounts. 

 

  1. Log in 
  2. Select Mailbox Manager
  3. Select the mailbox that you want to change the password on
  4. Select Change Password on the side menu
  5. Enter Current Password, New password, your password needs to meet all these requirements:
    • 12 characters total
    • 1 symbol
    • 1 number
    • 1 lowercase letter
    • 1 uppercase letter
    • It cannot match any of your past 5 passwords
  6. Enter Current Password, New Password and Confirm New Password fields then select Save
    Note: If the Generate Password icon (Key) is used, the Confirm New Password field will also be filled. Be sure to view and write down or copy the generated password.
  7. Select Save to set the new password or Cancel to exit without any change

    Note: The new password will NOT be sent to the user. If an admin sets a new password for another user, they must make sure to securely send the new password to the user.

Deactivating

  1. Log in 
  2. Select Mailbox Manager
  3. Select the mailbox you wish to deactivate
  4. Select Deactivate Mailbox  to confirm
  5. A red DEACTIVATED badge will appear next to the mailbox user’s name in the Mailbox List

    This mailbox user will no longer be allowed to log in to email

Reactivating

  1. Select the mailbox to reactivate 
  2. Click Activate Mailbox on the right
  3. In the window that appears, click Activate Mailbox to confirm
  4. The red DEACTIVATED badge will be removed from the mailbox user’s name in the Mailbox List
  5. This mailbox user will once again be able to log in to email

If you have forgotten your actual TalkTalk email address, and you have linked it to your TalkTalk My Account then you can find it in TalkTalk My Account by following the steps below:

  1. Open Mail login
  2. Select Forgot your password? under password box
  3. Enter your email address
  4. Select Send Reset Link
  5. Check your email (this will be sent to your recover email  address)
  6. In the Reset Your Password Email select Reset Password
  7. This will open the Change Password Screen
  8. Enter new password and enter confirm new password then select Set New Password
  9. You'll get a Password Changed! confirmation
  1. Log into Mail
  2. From the menu bar select your Profile Icon on the  far right then select Update your reset details
  3. Add or change the  Mobile phone number
  4. Add or change Alternative email address 
  5. When complete, select Save

That's it, so if you ever forget your password you can select either of these alternative contacts and we can send you a secure link to change your password.

  1. Log in 
  2. Select Mailbox Manager
  3. Select the mailbox you want to permanently delete
  4. Select Delete Mailbox on the right
  5. You'll get a warning popup, to confirm deletion enter the full email address that you want to delete and then select Delete

    Warning - This will delete this mailbox and any associated aliases. All messages and content within the mailbox except any downloaded to your computer will be lost forever. You will not be able to request this email address again in the future!

What is an alias? see here more information

  1. Select the mailbox you want to create an alias for
  2. On the right-hand side menu select Manage Aliases
  3. To add a new alias
    • Type the name you want to use in the Add New Alias section
    • Select Add
    • Repeat for any additional aliases you want to add
    • Select Save

      Note: You’ll get an error if you try to add an alias with the same name as another mailbox or alias

  4. To delete an existing alias
    1. Select the trash can icon to the right of the alias you want to delete
    2. Select Save
      Adding or deleting aliases does not take effect until you hit Save
  1. Log in
  2. Select Mailbox Manager
  3. Here you can see how much storage is being used in each mailbox 
  1. Log in
  2. Select Mailbox Manager
  3. Select Add Mailbox
  4. In the pop up box fill in all fields (there is an option to assign admin role to this mailbox)
  5. When all fields complete  select Create

 

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