We take your security very seriously, so if you've received an email pretending to be from TalkTalk or another business, please let us know. Our security team will look into this, block and help prevent customers falling foul to criminals.
If you report a phishing or spam email between 8 am - 5 pm from Monday to Friday, you'll receive a response within 4 hours. If you have a query about your account or any thing else get in touch
It's really easy to let us know about Phishing emails, just forward the email to email@example.com our security team will then check through these and block them on our network where appropriate. You'll get an email response acknowledging that they have received it and if anything further is required.
If required you may be asked for the header information from the email, here's how to do it.
If you're reporting spam, please follow the steps above and send your email to firstname.lastname@example.org
If you're using our TalkTalk mail, then it's really easy as you can either select multiple emails from the inbox or from inside the email you can select the Mark as Spam button at the top. If you're not using TalkTalk mail and using a third party client such as Outlook then don't worry as you can forward the email to email@example.com This will be investigated and if seen as spam then it will be blocked.
For information on what to look out for, see Help with Phishing emails
Our experts are here to help, select one of the following contact options:
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088