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Report a phishing or spam email

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We take your security very seriously, so if you've received an email pretending to be from TalkTalk or another business, please let us know. Our security team will look into this, block and help prevent customers falling foul to criminals.


If you report a phishing or spam email between 8 am - 5 pm from Monday to Friday, you'll receive a response within 4 hours. If you have a query about your account or any thing else get in touch


How to report a Phishing email?

It's really easy to let us know about Phishing emails, just forward the email to our security team will then check through these and block them on our network where appropriate. You'll get an email response acknowledging that they have received it and if anything further is required.

If required you may be asked for the header information from the email, here's how to do it.

  1. Open the email that you want to report for phishing
  2. Select the hamburger menu (the three stacked lines) at the top right of the menu within the email window (not the one on the top menu bar)
  3. Then from the drop-down menu select 'View source' 
  4. Select anywhere in the text box and select Ctrl + A (Windows) Command + A (Mac) then Ctrl + C (Windows) Command + C (Mac)
  5. Compose a new email 
  6. Then paste the details into the body of the email Ctrl + V (Windows) Command + V (Mac) in the To Box add and Phishing email in the Subject
  7. Then select Send

If you're reporting spam, please follow the steps above and send your email to

How to report Spam?

If you're using our TalkTalk mail, then it's really easy as you can either select multiple emails from the inbox or from inside the email you can select the Mark as Spam button at the top. If you're not using TalkTalk mail and using a third party client such as Outlook then don't worry as you can forward the email to  This will be investigated and if seen as spam then it will be blocked.

For information on what to look out for, see Help with Phishing emails



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TalkTalk Correspondence Dept
PO Box 675
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