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Report a phishing or spam email

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We take your security very seriously, so if you've received an email pretending to be from TalkTalk, please let us know. Our security team will look into this, block and help prevent customers falling foul to criminals.

For information on what to look out for, see Help with Phishing emails


How to report Spam?

If you're using our TalkTalk mail, then it's really easy as you can either select multiple emails from the inbox or from inside the email you can select the Mark as Spam button at the top. This will be investigated and if seen as spam then it will be blocked.


Auto Deletion of Trash: Any messages that are in the Spam and Trash folders will be automatically deleted after 30 days. 


How to report a Phishing email?

It's really easy to let us know about Phishing emails, just forward the email to our security team will then check through these and block them on our network where appropriate. You'll get an email response acknowledging that they have received it and if anything further is required.

If required you may be asked for the header information from the email, here's how to do it.

  1. Open the email that you want to report for phishing
  2. Select the hamburger menu (the three stacked lines) at the top right of the menu within the email window (not the one on the top menu bar)
  3. Then from the drop-down menu select 'View source' 
  4. Select anywhere in the text box and select Ctrl + A (Windows) Command + A (Mac) then Ctrl + C (Windows) Command + C (Mac)
  5. Compose a new email 
  6. Then paste the details into the body of the email Ctrl + V (Windows) Command + V (Mac) in the To Box add and Phishing email in the Subject
  7. Then select Send



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