Setting up email on an Android device

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Before getting started, it's a good idea to test your username and password in webmail , to make sure they're correct. Use the forgotten password link on the website to reset your password if you're having any issues logging in. It's recommend that you have the latest OS version on your device, the below steps are for Android .

Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check with your software/app provider for instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device. 

check your settings

Check out our steps  to confirm if your email settings are correct.

Check settings

adding mail account

Here are steps to add your mail account to your device  for the first time.

Add mail account

Add Mail Account

1. Open settings on your Android Device
2. Select Accounts and backup followed by Manage Accounts
3. Scroll down and click on + symbol to add account
4. Select Email from the account types then other
5. Enter your TalkTalk email address and password and select Manual setup. If you're not sure what your email or password is, you can find them in My Account
6. Select IMAP account
7. To check server settings go to your email app and select the Hamburger menu (three stacked lines) then select settings (the cog symbol)
8. This will display your email accounts, select your email account
9. Scroll down to the bottom and select server settings
10. Check/change your Server Settings as follows, then select Done once completed

Incoming Mail Settings

This table shows the settings and values to use

Android Settings	Value to use
Log in /Username	enter your email address
Incoming mail server	mail.talktalk.net
Security type	SSL/TLS or SSL
Incoming Server Port (if using IMAP)	993
Incoming Server Port (if using POP3)	995

Outgoing Server settings

This table shows the settings and values to use

Android Settings	Value to use
Outgoing mail server	smtp.talktalk.net
Security type	STARTTLS or TLS
Outgoing Port	587

Check settings

1. Go to your email app and select the Hamburger menu (three stacked lines) then select settings (the cog symbol)
2. This will display your email accounts, select your email account
3. Scroll down to the bottom and select server settings
4. Check/change your Server Settings as follows, then select Done once completed

Incoming Mail Settings

This table shows the settings and values to use for your incoming settings

Android Settings	Value to use
Log in /Username	enter your email address
Incoming Mail Server	mail.talktalk.net
Security Type	SSL/TLS or SSL
Incoming Server Port (if using IMAP)	993
Incoming Server Port (if using POP3)	995

Outgoing Server settings

This table shows the settings and values to use for your outgoing settings

Android Settings	Value to use
Outgoing Mail Server	smtp.talktalk.net
Security type	STARTTLS or TLS
Outgoing Port	587

If you’re still having trouble setting up your email, then for more detailed help and troubleshooting head over to the Android support site.

OLDER DEVICE/version?

Is your device using an older version of software and unable to update to latest version. Check out our email setup instructions for older versions , here's some steps to check which version your device has:

1. Open Settings on your device
2. Select About Phone, then Software information
3. Look for Android Version

LG G6

1. Scroll right
2. Choose Essentials
3. Select E-mail
4. Select the options symbol (three dots top right corner). Then, choose Settings and then Add account
5. Select Other
   Under E-MAIL ADDRESS, enter your email address 
   Under PASSWORD, enter your password
6. Choose  MANUAL SETUP
7. Select IMAP and select NEXT
8. Under IMAP SERVER enter mail.talktalk.net
   under SECURITY TYPE choose SSL
   under PORT NUMBER enter 993
   under USERNAME enter your full email address
   under PASSWORD enter your emaill password
9.  Scroll down - under E-ADDRESS, enter your full email address
10. Select NEXT The information will be checked, select NEXT
    Under SMTP SERVER, enter smtp.talktalk.net
    Under SECURITY TYPE, choose STARTTLS.
    Under PORT NUMBER, enter 587
11. Scroll down.If Sign-in required is disabled, enable Sign-in required
    If Sign-in required is enabled, go to the next step
12. Under USERNAME, enter your full email address 
    Under PASSWORD, enter your email password
13. Select NEXT the information will be checked, select NEXT
14. Under Sync schedule, choose an optionUnder Email sync period, choose an option
    Under Default e-mail size, choose an option
    then select NEXT
    
15. Under ACCOUNT NAME, enter your full email address
    Under YOUR NAME, enter your full email address
    Choose DONE
16. If you get a permission screen then ACCEPT or go to next step

The email account has been configured and is ready for use. Return to the Start screen

To check the software version of  your LG G6;

• Go directly to the settings or through Applications after that settings
• Scrolldown the menu and click on About the phone
• Here you'll find the Android version

Samsung Galaxy S7

1. Select Apps
2. Select Samsung
3. Select Email
4. Enter your full Email address and Password. Select MANUAL SETUP
5. Select IMAP account
6. Under Username  add your full email address
   Under Password  add your email password
   Under Incoming server address add mail.talktalk.net
   Security type - Incoming TLS
   Port  - 993
7. Scroll down and under Outgoing server address add smtp.talktalk.net
   Security type - Outgoing STARTTLS
   Port - 587
8. Turn off Authentication required before sending emails and select SIGN IN
9. Your account is ready to use

To check the OS version on your Samsung Galaxy S7:

1. Select Settings
2. Select About device
3. Select Software info
4. The software version is displayed below Android version

Huawei P10

1. From the Home screen scroll right
2. Select Email
3. Select More
4. Select Others
5. If a pop up screen advising of permission is needed then select Enable
6. Add  your full email addressand add your email password
7. Select SIGN IN
8. Select IMAP
9. Under Username add your full email address
   Under Password add your email password
10. Scroll down
    Under Server add mail.talktalk.net
    Under Port add 993
11. Scroll down
    Under Security type choose SSL
    After you have chosen a security type the value under Port may change, if so change to 993
12. Choose NEXT, the settings will be checked, select NEXT
13. Under SMTP server enter smtp.talktalk.net
    Under Port add 587
14. Scroll down
    Under Security type choose STARTTLS
    After you have chosen a security type the value under Port may change, if so change to 587
15. If Require sign-in is unticked, tick Require sign-in
    If Require sign-in is ticked, go to the next step
16. Scroll down
    Under Username, enter your full email address
    Under Password enter your email password
17. Choose NEXT, the settings will be checked, select NEXT
18. Under Sync frequency, choose an option.Optional: tick or untick one or more options.Choose NEXT

The email account has been configured and is ready for use. Return to the Start screen.

To check the OS version on your Huawei P10;

1. Select  Settings
2. Select About Phone
3. The softweare version is displayed nect to About Android

Honor

1. From the home screen, swipe left
2. Select Email
3. Select Others
4. Enter your Email address and Password and select Next
5. Select IMAP
6. Under Username add your full email address
   Under Password add your email password
7. Under Server add mail.talktalk.net
   Under Port add 993
   Under Security type select TLS
   Select Next
8. Under Outgoing server add smtp.talktalk.net
   Under Port add  587
   Under Security type add STARTTLS
   Uncheck the Require sign-in checkbox and select Next
9. Choose desired settings and select Next

The email account has been configured and is ready for use. Return to the Start screen.

To check the software version of your Honor:

1. Select Settings

2. Select System 

3. Select About phone where the version of Android OS is displayed

Outlook for Android

Install the Outlook for Android app from the Google Play Store and then open it.

1. Select Add Account 
2. Enter your email address
3. Select Continue
4. Select IMAP
5. Enter your email password (select the crossed out eye icon to display)
6. Under Display name add how you would like your name to be seen 
7. Add description
8. Select Advanced Settings
9. Under IMAP Incoming Mail Server add mail.talktalk.net and Port 993
   Security Type - SSL/TLS
   Under IMAP Username add your full email address
   Under IMAP Password enter your email password
   Scroll down
10. Under SMTP Outgoing Mail Server add smtp.talktalk.net and Port 587
    Security Type -  STARTTLS
    Under SMTP Username add your full email address
    Under SMTP Password add your email password
11. Check that everything is correct 
12. Select the tick top right
13. The app will then login to your email account

Android Support

Head over to the Androd  support site  for more detailed help and troubleshooting with your device

Android Support

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