While we’re all getting stuff done and enjoying ourselves online, we also need to keep our computers, our data and our families safe.
So every TalkTalk broadband customer gets our HomeSafe web filter included for their home Wi-Fi, protecting any device that’s connected. You just activate it and choose your settings in My Account.
This feature stops kids reaching inappropriate sites – like adult content, social media, gambling or drink and drugs, in the categories you’ve chosen to exclude.
We all know the internet can be quite a distraction. This handy setting lets you restrict the hours the kids can go on social networking or gaming sites.
With Virus Alerts switched on, if you’re about to go to a site that’s infected, you’ll get an alert so you can choose whether to carry on.
We filter websites identified as being misused by scammers. Scam Protection will also switch on "Safe Search" to remove explicit content from your search results.
Unfortunately, no web filter can be 100% foolproof, so here are a few examples of things that can happen.
Security features can be a bit confusing. HomeSafe and SuperSafe are two separate tools that fight threats in different areas, and we always recommend you use them together for the best security.
HomeSafe is a family-friendly web filter for your home Wi-Fi, blocking inappropriate content (KidSafe), as well as sites that could harbour malware (Virus Alerts), for any device that’s connecting to it. It’s free, there’s nothing to download, and you just activate it in My Account.
SuperSafe protects a specific device wherever it’s online, fighting viruses that try to infect your devices and securing your banking and shopping. It’s software you download onto any mobile tablet or computer. It’s free for a single device and £2 a month for up to 8 devices. Add and download it in My Account.
We've got some great advice, information and tips about keeping your kids safe online.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088