cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

TalkTalk HomeSafe - An Overview

No ratings

While we’re all getting stuff done and enjoying ourselves online, we also need to keep our computers, our data and our families safe.

So every TalkTalk broadband customer gets our HomeSafe web filter included for their home Wi-Fi, protecting any device that’s connected. You just activate it and choose your settings in My Account.

What can HomeSafe do? 

Kid Safe

This feature stops kids reaching inappropriate sites – like adult content, social media, gambling or drink and drugs, in the categories you’ve chosen to exclude.

Homework Time

We all know the internet can be quite a distraction. This handy setting lets you restrict the hours the kids can go on social networking or gaming sites.

Virus Alerts

With Virus Alerts switched on, if you’re about to go to a site that’s infected, you’ll get an alert so you can choose whether to carry on.

Scam Protection

We filter websites identified as being misused by scammers. Scam Protection will also switch on "Safe Search" to remove explicit content from your search results.

 

 

 

What can’t HomeSafe do?

Unfortunately, no web filter can be 100% foolproof, so here are a few examples of things that can happen.

  • Some videos and images that don’t have an accurate description may get through.
  • Mobile apps and VPNs may not be recognised and therefore can’t be blocked.
  • HomeSafe can’t detect viruses hidden in files you receive or download to your computer – but you can use SuperSafe to do this.
  • HomeSafe uses TalkTalk DNS servers to operate our filters. They can’t do their job if you’re using a third party DNS server (like OpenDNS or GoogleDNS).

 

HomeSafe and SuperSafe. What’s the difference?

Security features can be a bit confusing. HomeSafe and SuperSafe are two separate tools that fight threats in different areas, and we always recommend you use them together for the best security.

 

HomeSafe is a family-friendly web filter for your home Wi-Fi, blocking inappropriate content (KidSafe), as well as sites that could harbour malware (Virus Alerts), for any device that’s connecting to it. It’s free, there’s nothing to download, and you just activate it in My Account.

SuperSafe protects a specific device wherever it’s online, fighting viruses that try to infect your devices and securing your banking and shopping. It’s software you download onto any mobile tablet or computer. It’s free for a single device and £2 a month for up to 8 devices. Add and download it in My Account.

  

Internet-matters-logo Keep your children safe online

We've got some great advice, information and tips about keeping your kids safe online.

 

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.

If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088