Our Wi-Fi Extender Kits work with your router to extend your Wi-Fi signal, so you can do more online in more of your home.
The Kits are made up of two parts; the Network Connector which you connect to your router, and the Wi-Fi Extender which you put wherever you want to strengthen your Wi-Fi signal.
Once you've plugged the Wi-Fi Extender Kit in, it will connect to your home's electrical wiring and make your Wi-Fi go further. This guide will walk you through everything you need to know about getting set up.
Before you get started, take a look at our top tips:
Here's how to get set up. Before you start, unplug any powerline adapters, Wi-Fi repeaters or whole-home Wi-Fi mesh solutions you're currently using.
To connect your TalkTalk TV box, switch off the Wi-Fi Extender and move it to where your TV box is located.
Plug one end of your TV Ethernet cable into the Ethernet port on the Wi-Fi Extender, and the other end to the Ethernet port on your TalkTalk TV box.
Here's how to pair your Wi-Fi Extender Kit with your TalkTalk Wireless Powerline Adapters. Please be aware that your Wi-Fi Extender Kit is not compatible with any non-TalkTalk powerline adapters or equipment.
Here's a quick guide to the lights on your Wi-Fi Extender & Network Connector.
|Mains power light||Solid green||Your Wi-Fi Extender is running normally.|
|Blinking green||Your Wi-Fi Extender is trying to pair with your Network Connector. Please wait a few minutes.|
|Solid orange||Your Wi-Fi Extender is synchronising. Please wait a few minutes.|
|Off||No power to your Wi-Fi Extender. Check everything is switched on.|
|Powerline light||Solid green||Your Wi-Fi Extender is connected to your Network Connector.|
|Solid orange or red||Wi-Fi Extender and Network Connector are paired but the transfer speed is slow. Try moving your Wi-Fi Extender closer to your router.|
|Off||There’s no connection to the Wi-Fi Extender.|
|Ethernet light||Solid green||Your Wi-Fi Extender is running normally.|
|Off||There’s no Ethernet cable plugged into your router.|
|Wi-Fi light||Solid green||There’s a successful Wi-Fi connection.|
|Blinking green||Your Wi-Fi is trying to connect.|
|Off||There is no Wi-Fi connection. Please wait a few minutes.|
|Mains power light||Solid green||Your Network Connector is running normally.|
|Blinking green||Your Network Connector is synchronising or sleeping.|
|Off||Your Network Connector has no power. Check everything is switched on.|
|Powerline light||Solid green||Your Network Connector is connected and the transfer speed is good.|
|Solid orange or red||Your Network Connector and Wi-Fi Extender are paired but the transfer speed is slow.|
|Off||The adapter has not found any compatible powerline devices.|
|Ethernet light||Solid green||Your Network Connector is running normally.|
|Off||No Ethernet cable is plugged into your router or Network Connector.|
Having trouble connecting? Follow the steps for your router below.
Our experts are here to help, select one of the following contact options:
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088