Your first 14 days of broadband

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On your go-live date, we'll connect your line to your new TalkTalk services and send you an email to let you know when everything’s up and running. You can check your go-live date in your welcome pack or My Account.

We can only activate your services once our engineers have completed all their work at the exchange. Sometimes this takes a little longer than anticipated, so don't panic if you can't get online straight away.

When your line first goes live, it goes through something we call the stabilisation period. This is when we monitor and tweak your speed using our Dynamic Line Management system to make sure you get a stable broadband connection.

It usually lasts for around 14 days and it's normal to experience varying speeds and occasional drops in your connection during this time. Please bear with us and keep your router switched on. This helps us gather information about your line so we can give you the best service possible.

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Go live

We'll set up your services and let you know when everything's up and running.

Stabilise

We'll monitor and adjust your speed to make sure you get a stable connection.

Enjoy!

We'll choose the best settings for your line so you can enjoy reliable broadband.

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