On your go-live date, we'll connect your line to your new TalkTalk services and send you an email to let you know when everything’s up and running. You can check your go-live date and estimated speeds in your welcome pack.
We can only activate your services once our engineers have completed all their work at the exchange. Sometimes this takes a little longer than anticipated, so don't panic if you can't get online straight away.
When your line first goes live it goes through a stabilisation period, where we monitor and tweak your speed for around 10 days using our Dynamic Line Management system. We do this to make sure you're getting a stable broadband connection and during this time it's normal to get varying speeds or occasional drops in your connection.
We ask that you please bear with us and keep your router switched on at all times. This helps us gather important data about your line so we can give you the best service possible. If you're experiencing any loss of connection or router issues during this time, check My Connection. This will give you information on any potential disruptions to your service that we've identified, as well as ways to fix the problem.
Go Live
We'll set up your services and let you know when everything's up and running.
Stabilise
We'll monitor and adjust your speed to make sure you get a stable connection.
Enjoy!
We'll choose the best settings for your line so you can enjoy reliable broadband.
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