On your go-live date, we'll connect your line to your new TalkTalk services and send you an email to let you know when everything’s up and running. You can check your go-live date in your welcome pack or My Account.
We can only activate your services once our engineers have completed all their work at the exchange. Sometimes this takes a little longer than anticipated, so don't panic if you can't get online straight away.
When your line first goes live, it goes through something we call the stabilisation period. This is when we monitor and tweak your speed using our Dynamic Line Management system to make sure you get a stable broadband connection.
It usually lasts for around 14 days and it's normal to experience varying speeds and occasional drops in your connection during this time. Please bear with us and keep your router switched on. This helps us gather information about your line so we can give you the best service possible.
We'll set up your services and let you know when everything's up and running.
We'll monitor and adjust your speed to make sure you get a stable connection.
We'll choose the best settings for your line so you can enjoy reliable broadband.
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Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.
If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088