on 29-06-2022 01:49 AM
Got a new contract deal for fibre 65 £24.95pm 18month on 2nd June live date was 27th june all installed etc but account still shows old bill/contract.
When i went on chat help they said will update on live date but it is still not updated. I want to know the price i was given is next bill.
on 27-07-2022 01:00 PM
Logged back in to my account and now says my package fibre65 voip Your contract comes to an end on 07/01/22? But also says as pending order /track order....I've been using fibre65 for 1 month now .
on 27-07-2022 10:17 AM
on 13-07-2022 03:00 PM
on 10-07-2022 01:31 PM
Any updates? So last week and yesterday I was told by twitter and fibre team that the new contract/fibre package is registered but not not active? Also told the price is for data only even though agreed phone line voip,currently using fibre service fine btw then told to wait 2-3 days but also been told to wait 7 7-10 days 2 weeks ago so I does anyone know what is going on ? 2nd june I agreed on chat care team 18 month/£24.95 fibre65 voip/phone line free install free router been and sent old one back already) all don't on live date 27th June went fine also yesterday was told by another fibre team chat agent the price will be £35 data only?
on 07-07-2022 03:55 PM
Thanks I've just been on twitter help request and told the new plan/contract is registered but not active and need to contact fibre team which I've already done multiple times
on 07-07-2022 12:04 PM
on 04-07-2022 11:00 AM
Account still not updated I just want to confirm my new contract and price etc yet chat help keep saying they can't see anything..errm? Can someone update it today please thanks Just to confirm I agreed new contract/offer 2nd june on chat everything installed 27th june was told by chat help everything will update and activate on my account on live date (27th) then again told will be ready in 5 days then told they can't confirm my new details/contract bill etc..
on 29-06-2022 09:47 AM