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Echo Dot

mickytelford
First Timer
Message 3 of 3

I signed up for a new package that came with a free echo dot and smart plug. The email said a code would be sent to me within 37 days. 

 

37 days elapsed and i reached out to your twitter team who escalated it, this was 7 days ago and ive yet to hear anything.

 

I'm in no way happy with the customer service i have received from talktalk since renewing my contract. every person i talk to tells me something different and feel like i'm either being fobbed off or ignored. 

2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

 

Hi @mickytelford

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regard

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Gliwmaeden2
Community Star
Message 2 of 3

Add your Talktalk landline number to your community forum profile details,  @mickytelford, for staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Look out for a reply later in the week. 

Gliwmaeden2, a fellow customer.
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