Echo Dot

[mickytelford]

I signed up for a new package that came with a free echo dot and smart plug. The email said a code would be sent to me within 37 days. 

37 days elapsed and i reached out to your twitter team who escalated it, this was 7 days ago and ive yet to hear anything.

I'm in no way happy with the customer service i have received from talktalk since renewing my contract. every person i talk to tells me something different and feel like i'm either being fobbed off or ignored. 

[Arne-TalkTalk]

Hi @mickytelford

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard

[Gliwmaeden2]

Add your Talktalk landline number to your community forum profile details,  @mickytelford, for staff to identify your account. 

Go via your avatar/name; settings; launch profile wizard. 

Look out for a reply later in the week.