Free Amazon Voucher

[nexxusone]

renewed my contract (fibre 150) with a free Amazon voucher for Alexa and smart plug, like A LOT of other have NOT received the voucher , please chase up and send me voucher code asap. 

[Arne-TalkTalk]

Thank you for the update, Im sorry it took so long.

[nexxusone]

Finally this is resolved - Voucher issued!!!!, thanks to ALL forum staff that tried to sort - Feed back to TALKTALK HEAD OFFICE, you really need a good kick up the beep.

[Arne-TalkTalk]

Hi 

All I can do is escalate this which I have done @nexxusone. 

I will do it again. 

[Gliwmaeden2]

And I have no idea why @Arne-TalkTalk didn't respond after the last escalation, @nexxusone.

Will just have to draw attention to it again for you and I hope it is picked up asap.

[nexxusone]

STILL NO AMAZON VOUCHER since december 5th 2021 - disgraceful

[Gliwmaeden2]

Re-escalating, in hope, @nexxusone.

However, staff won't be back on here before Monday. 

[nexxusone]

Renewed 5th December 2021 , tomorrow is 5th March 2022 STILL NOT GOT VOUCHER!!!!!!!! - someone either sort or provide email for CEO etc for breach of contract this has gone on way too long now.... and yes i've checked ALL my email folders , junk / spam /bin / normal and priority folders - it is NOT there.  NO MORE EXCUSES

[Arne-TalkTalk]

I've contacted the team directly.  Sorry.

[ferguson]

Dearie me, there's no need for that.  😕

[nexxusone]

aR5e

[nexxusone]

Yes checked every folder and there is nothing, I'm now under the impression this was deliberately misleading offer than has bit talktalk on *@#][!![]'#[@#]!* and they are hoping it will quietly go away. Please can you get it sorted ASAP  

[Arne-TalkTalk]

 @nexxusone  im really sorry, I was advised the codes where being sent this week. have you checked your spam/junk mail folders?

[Gliwmaeden2]

I'll re-escalate this for you, @nexxusone.

[nexxusone]

Still not got the voucher , talktalk must be in breach of contract by now for not honouring offer.... please escalate to highest level of complaint.

[nexxusone]

Still Not got Voucher, this is totally unacceptable I renewed around 5th December 2021 - Surely TalkTalk have failed to honour offer and therefore in breach of contract? please escalate this to highest level.

[Arne-TalkTalk]

Hi nexxusone

Really sorry its taking so long,  there is a backlog which the team are working through. 

Apologies again.

[nexxusone]

Still NOT got, only renewed because of offer, Looks like talktalk is scamming customers     ....Breach of contract? 

[Ady-TalkTalk]

Hi nexxusone, have you received your code now?

Ady

[Arne-TalkTalk]

Hi @nexxusone

Thank you for confirming security

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

Regards
 

[nexxusone]

ok have answered them