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Need the provider reference to confirm for my signup voicher

MFran1234
First Timer
Message 8 of 8

It’s been 90 days and I can’t confirm for my signup voucher without the provider reference starting with N . Where can I get this as it’s not in any emails from you or online ?

7 REPLIES 7

Message 1 of 8

Thank you.

0 Likes

Gliwmaeden2
Community Star
Message 2 of 8

@Rikkers, staff only reply to the original poster to avoid confusion between accounts etc.

 

Please open your own thread by returning to the message board. Then click on start a topic.

Gliwmaeden2, a fellow customer.

Message 3 of 8

Hi Ady.  I have searched the community as I am having the same problem as this thread's author.  For me it is 92 days since activation, but I can't make an enquiry as none of my correspondence contains a provider reference beginning with N.

0 Likes

Message 4 of 8

Hi MFran1234, I've sent you a personal message to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Gliwmaeden2
Community Star
Message 5 of 8

I'll move this to the billing section, @MFran1234. Please look out for a reply on this thread later in the week.

 

Staff reply Monday to Friday, daytime. 

 

Any notification emails you get will be No Reply.

Gliwmaeden2, a fellow customer.

Message 6 of 8

Thank you,

I've just done that.

0 Likes

Gliwmaeden2
Community Star
Message 7 of 8

You need to complete your community forum profile details for TT staff to identify your account, @MFran1234.

 

Go via your avatar/name; settings; launch profile wizard.

Gliwmaeden2, a fellow customer.