Renewal and Amazon echo / smart plug

[Bebe123]

Hi 

I have conflicting info over my renewal and expected to have received my voucher for my Alexa and smart plug by now. Can you please advise. My service is live and I read that I should of received this by now. 

thanks ☺️

[Arne-TalkTalk]

Hi Bebe123

I will chase this up again.

Sorry its still ongoing.

[Bebe123]

Hi again,

I assume there is still a backlog as I’ve not yet received anything. I don’t wish to contact customer services on the phone as they give a different answer everytime.

thanks

[Arne-TalkTalk]

I have requested an update, I understand there is a backlog at the moment. 

Sorry its taking so long.

[Bebe123]

Hi,

I still haven’t received any communication about the voucher yet. 

[Arne-TalkTalk]

Hi Bebe123

Thank you for your post

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

Regards