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Renewal and Amazon echo / smart plug

Bebe123
First Timer
Message 6 of 6

Hi 

 

I have conflicting info over my renewal and expected to have received my voucher for my Alexa and smart plug by now. Can you please advise. My service is live and I read that I should of received this by now. 

thanks ☺️

5 REPLIES 5

Arne-TalkTalk
Support Team
Message 1 of 6

Hi Bebe123

 

I will chase this up again.

 

Sorry its still ongoing.

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Message 2 of 6

Hi again,

 

I assume there is still a backlog as I’ve not yet received anything. I don’t wish to contact customer services on the phone as they give a different answer everytime.

 

thanks

 

 

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Message 3 of 6

I have requested an update, I understand there is a backlog at the moment. 

 

Sorry its taking so long.

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Bebe123
First Timer
Message 4 of 6

Hi,

 

I still haven’t received any communication about the voucher yet. 

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Arne-TalkTalk
Support Team
Message 5 of 6

Hi Bebe123

 

Thank you for your post

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

Regards
 

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