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TopCashback not tracking

Robe321
First Timer
Message 4 of 4

Hi

I see some others have the same issue, but not wanting to jump on someone else’s post, I have the same problem. 
I ordered Future Fibre 500 via TopCashback and it is not showing in my account. I raised a ticket with them and they need the order number starting with either N7, N8 or S. 

I have spoken with TalkTalk customer service via chat and phone and the best I can get is a number starting with PO- but TopCashback won’t accept this. 
I’m really stuck and choosing TalkTalk was based on £157 cashback, so I’m thinking I might be best to cancel, but wanted to see if others have been successful first?

Many thanks!

3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4
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Gliwmaeden2
Community Star
Message 2 of 4

@markbloke, the OP's post gets pushed back in the queue for attention if you reply before it has reached staff.

 

This customer's profile is already complete and would have been picked up sooner. 

 

@Robe321, I will re-escalate this for you  - sorry about the delay.

Gliwmaeden2, a fellow customer.
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markbloke
Team Player
Message 3 of 4

I got my "S" number from Arne here via PM. I had to complete my profile here with my Talktalk account number.

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