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help needed with change to my package

victorsj
Conversation Starter

on ‎21-01-2022 03:50 PM

Message 5 of 5

I spoke to someone on the phone on 20th Jan (Wednesday) and agreed to a new contact for 18 months which gave me fibre 65, unlimited calls and also the offer for Netflix. I have had no email regarding the Netflix and I cannot see my unlimited calls included. Can someone please reassure me and sort this out for me asap as I am really worried. Thanks

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4 REPLIES 4

SocialTeamJo
Support Team
In response to victorsj

on ‎24-01-2022 04:56 PM

Message 1 of 5

Hi victorsj,

 

Has your query regarding your plan been resolved?

 

Thanks,

Jo

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ferguson
Community Star

on ‎21-01-2022 05:22 PM

Message 2 of 5

Make sure pop up and/or ad blockers are disabled, or try another browser. 

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victorsj
Conversation Starter
In response to Gliwmaeden2

on ‎21-01-2022 05:13 PM

Message 3 of 5

Can't see any blue button just can't get into chat. Can you help me to find it please thanks

 

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Gliwmaeden2
Community Star

‎21-01-2022 05:10 PM - edited ‎21-01-2022 05:12 PM

Message 4 of 5

Chat should be available till 9pm today, @victorsj, and from 9am on Saturday and Sunday, if you want to get this sorted out soon.

 

Staff won't be back on here before Monday. 

 

 

The blue button for Chat should show near the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Gliwmaeden2, a fellow customer.
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