We have been having performance issues with our bb for a while, talktalk sent out a replacement dlinkk 3782 router and now it's even worse as this router keeps resetting every few hours. All lights go off and power light goes red then it all starts back up again. Talktalk say they can't see this from their end. The old router we has was much better , it was a Huawei one and we would like another one of these sent out if possible as we sent the old one back.
Hopefully someone can help
I'm really sorry to hear this.
I've ordered a replacement router for testing (HG633) Please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks for that, this router doesn't appear to be restarting now but we are still having the issue with the broadband performance, sometimes we are getting good speeds of between 30and 37mb down and 9 up but other times we are getting between 1mb and 10mb down ? Seemed to be OK yesterday but now it is playing up again .
We have an active complaint ongoing since mid Feb before this date we had no issues at all
Seems to be both wired and wireless, just wondered if it could be because new router was only plugged in Monday and needed time to settle down. Will also monitor our speeds as this was the main issue, keeps dropping down to between 1and 10mb down.
Thanks for your reply.
I've completed a line test which hasn't detected any faults and your line is in sync at 40mb.
Does this happen at certain times of the day? Are any other devices in use (downloading) when this occurs?
I'll have to monitor and see if it happens at the same time of day, during the week we are only in in the evenings. Same devices connected in the evening, couple of phones and the talktalk TV box, and occasionally a laptop .
Thanks for your help
Thanks for having a look.
I'll monitor and see if it happens at the same time every day. We are only in in the evenings, we have 2phones, talktalk box and occasionally a laptop connected .
Just unsure why ping rate has increased a lot , was OK Monday but from yesterday it had risen a lot.
Thanks again for the help
Thanks for the update and I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. As noise on the line can affect the broadband connection then we'll need to raise this first.
Does your master socket have a test socket? Is the noise present at the test/master socket with 2 different handsets and with all other equipment removed from the line?