After spending over 1 and half hours on chat to TT on Saturday morning running through the problems with my wi-fi connection (despite ironically upgrading to 'fast' broadband) everything the technical department guy tried didn't resolve or improve the issues so he said he would check the line and disconnected!! haven't heard a word since now, i've seen all the comments on here from people with this same device and exactly the same issues, has TT tried to sort this out or do we just move on as I'm paying for next to no service?
I have the same problem. I have tried to post this reply 3 times and lost connection every time. Phone helpline did no good and could not keep connection long enough to get any help from live chat. I am going to cancel 'faster broadband' and go back to old router I think.
This is a terrible unusable service.
I'm really sorry to hear this.
Your line is showing in sync at 15.7mb.
Are you experiencing slow speeds or drops in connection?
Do you only experience this issue if you connect wireless?
Hi Debbie, thank you for getting back to me, I explained to the technical department all the problems but briefly, my PC is wired and works fine our devices drop in and out of connection especially when they are not next to the router eg. upstairs we can barely get a bar. On my phone when I try to connect I get the following messages 'authentication problem' 'connected, no internet' even though according to the router the internet is working and the relevant green lights are flashing. The technical dept ran me through the usual checks before I was disconnected plus we didn't have this problem before we upgraded to 'fast' broadband it wasn't perfect and was slow but we didn't have the almost complete lack of wi-fi service we have now?
I have used troubleshooter to try to fix things and we have tried rebooting repeatedly also resetting back to factory setting, when I check the router in admin it tells me I have full wi fi signal on my android phone when i actually have none! it shows that we all have good connection when we haven't, the whole family has these issues with their devices not just me, the worse scenario is when it shows as full signal even on your device but loads absolutely nothing or takes 5 minutes to load and then says try again! that's the way mine has been most of today
Hi, agreed and the stress it causes i've been tempted to stamp on the router the technical team member I spoke to also seem to know less about technical issues than my 14 year old son!!
A new router model is on the way for testing.
This should arrive in the next 24-48 working hours.
OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat
Wow what a difference! thank you for fast despatch arrived this afternoon, we haven't had any of the problems we were having with the other router so far and it is also quicker!
Hello, I am having problems with the same router, connection drops out or the router seems to randomly reboot it self.
I have been on the phone to technical help they tell me to do the same thing everytime but nothing change's.
I tell them it's not a WiFi range issue the thing is switching it self on and off, again try this, try that, no change again.
Is this a router problem?