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Can't connect Tiscali email to outlook

First Timer
Message 3 of 3

So i have a new Laptop, installed Office 365 onto it but no matter what i do i can't get it to connect to my Tiscali email account. I just get a message about not being able to log into the IMAP server.

Can anyone help, i've used the settings i found via the webportal but still no joy


Support Team
Message 1 of 3

Hi Clare_Keith, has Gondola's advice helped you get this sorted? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi Clare_Keith 


The best way to create a email account is to do so via the laptop settings, accounts, email and accounts and then via the 'other' and Internet account and advanced settings.


Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

GondolaVolunteer 2017-2022

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