Connection to SMTP server failed

[Stoker]

Recently when I try to send emails from my MacBook using the Mail app I get an error message saying that the connection to the SMTP server failed. I have not made any changes at this end. The time before last when this happened the problem cleared itself just after I posted to the forum so I deleted the post. But it has happened this morning again.

I can get around it using webmail but would prefer not to have to do that.

Any advice would be much appreciated.

[Ady-TalkTalk]

That's great. Thanks for letting us know. 

Ady

[Stoker]

Hi Ady

The problem hasn't manifested itself in the past couple of days. If it happens again I will try other devices and let you know.

Many Thanks

[Ady-TalkTalk]

Hi Stoker, we've seen similar with another customer. In that case we eliminate the possibility of issues with the mail servers, internet connection etc and were left with just 2 options. An issue with something within the home or a problem with the Mac itself. Do you have other devices connecting to TalkTalk mail? Do they also have issues?

Ady

[Stoker]

It seems that every day I try to send an email from my MacBook using the Mac Mail App that I get an error message saying that the SMTP server is offline. Then after a while the problem clears itself without me making any changes. This has been happening for quite a while now. It has happened again today.

Any advice would be much appreciated.

[Ady-TalkTalk]

Hi Stoker, thanks for posting back to let us know it's sorted. 

Ady

[Stoker]

the reference to talltalk was only in the description which I have now corrected.

[Stoker]

The problem seems to have resolved itself as I can now send emails. I just noticed in the screenshot that I sent that it says "talltalk" instead of "talktalk" but I don't know how that happened.

[Stoker]

I can login to webmail as I have a current account.

Here is a screenshot of the error message

All the talktalk smtp entries are offline.

[Ady-TalkTalk]

Hi Stoker, what's the full error message you're seeing? Are you still able to login to webmail? Do you have current TalkTalk account?

Ady