on 14-11-2021 12:16 PM
Can anyone help me with this email problem please? I am fed up with being constantly chucked out of email at every turn.
on 22-11-2021 08:12 AM
on 20-11-2021 09:51 AM
on 14-11-2021 08:29 PM
on 14-11-2021 08:16 PM
I followed the instructions you gave me up to 'ad blocker install' The instruction on screen advised 'add to chrome' which I did. I haven't been knocked out of email at all since,so it seems to have worked and I'm enjoying being ad free.
I didn't understand how to get Ghostery to allow tracking by Livechat. Same with allowing Google Tag Manager. Are these really important?
14-11-2021 03:02 PM - edited 14-11-2021 05:45 PM
If you wish to proceed to install an ad-blocker as a workaround by blocking the advertising on TalkTalk Mail then:
You can search for other ad-blockers. Ghostery just happens to be the one that I use on long term trial to detect issues in using ad-blocking on TalkTalk Mail and TalkTalk websites.
Just before I go, a heads up that ad-blockers can cause websites not to work correctly and websites that rely on advertising will ask you to pause an ad-blocker. With TalkTalk I have set Ghostery to allow tracking by LiveChat and allowed Google Tag Manager. These exclusions are required to allow TalkTalk functions to work. With sites that require tracking, such as cashback sites, you may wish to switch off anti-tracking or set Ghostery to trust the site. The Ghostery Help menu is there to find out how to use the ad-blocker to suit your needs.
Let us know how you get on as we do like feedback. I'm hoping we'll also get TalkTalk feedback on the crash issue.
on 14-11-2021 02:02 PM
I hope this is the information you need.
Device name LAPTOP-JSLFS6BO
Processor AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx 2.60 GHz
Installed RAM 4.00 GB (3.42 GB usable)
Device ID 0FDE6E13-05ED-41DA-B5DE-CCFEB8C4ED45
Product ID 00356-02192-09106-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Browser is Google Chrome
on 14-11-2021 12:50 PM
on 14-11-2021 12:42 PM
Thanks for responding. If the browser crash fail has been reported to Talk Talk does that mean I can wait it out for them to fix it?
I'm not sure how to use an ad-blocker extension or add on. I'm not great with technology unfortunately.
on 14-11-2021 12:19 PM
On 12 November 2021 I replicated a crash issue with Windows 10 Edge browser Version 95.0.1020.53, using TalkTalk Mail, that failed with an out of memory error whilst on the TalkTalk Mail compose screen and when video advertising was running on the skyscraper panel.
I've not (yet) seen a fail using the Firefox browser nor a fail with any browser when using an ad-blocker to suppress the advertising. My pragmatic advice is therefore to use an ad-blocker extension or add on. Alternatively, as another workaround, use an email client or email app software.
The browser crash fail has been reported to TalkTalk.